Station General Manager

Overview

The Station General Manager is a key senior operational management position within Swissport Western Europe reporting to the Regional Operations Director and will be responsible for Swissport Operations at station level. 

In this role you will be responsible for the day to day operational excellence of the station, and will be benchmarked against the Swissport Senior Leadership Competencies of Driving Transformation, Applying Commercial Acumen, Owning Business Opportunities, Coaching and Developing Others, Establishing Direction and Executing and getting Sustainable Results. You will hold full financial and operational responsibility for your station and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for providing leadership and guidance to staff across a diverse (multi-site if applicable) workforce.

Responsibilities

The following responsibilities are associated with this job role:Safety Leader

• To implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture.
• To ensure that all people management practices, procedures and processes are implemented consistently across the station,
• To drive the achievement of the highest health, safety and security standards across all aspects of service delivery

P&L Management

• Own and deliver against P&L targets with full financial responsibility for the station, delivering financial targets as agreed
• Continuously analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets. Proactively identify and capture improvement potential where possible
• Accountable for the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources.

Leadership and Stakeholder Management

• To lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organisation achieves its business objectives and complies with all relevant legislation and regulations.
• To develop and maintain effective business relationships with all key stakeholders (customer airlines’ management, airport management, customs, various control authorities, immigration etc) to meet business targets
• Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels.

Quality Focus, Service Delivery and Operational Efficiency

• To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.
• To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards
• To ensure all corporate processes and KPI’s are implemented across the business unit in order to deliver quality services consistently.
• To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Business growth and Strategy

• Support and develop key relationships and plans that deliver a methodical approach to identifying requirements when approaching new prospects as well as securing and maintaining existing customer accounts
• Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the Stations financial metrics.
• Drive and lead relationships across all customer and prospective customers and facilitate introductions for wider Commercial team and other cross functional relationships. Accountable for maintaining a high rate of retention of existing business and customers, developing the existing customer relationships to create long term collaborative partnerships by taking accountability the identification of potential commercial opportunities.
• Challenging the operational status quo to support improved business performance and growth.
• Work closely with the Regional Operations Director throughout the business in defining strategic and operational objectives for the Station.

Relationship Builder

• Successfully build relationships and trust within the business, with