Manager Front Desk: Resort

HIGN END RESORT/HOSPITALITY EXPIRENCE IS A MUST!

Compensation Depends: 

On experience and willingness to take ownership of position

www.sorrelriver.com

Sorrel River Ranch:  is a Four Diamond luxury guest ranch located along the scenic Colorado River surrounded by 2,000-foot high cliffs, buttes and mesas. This exclusive 240-acre riverside oasis is 17 miles from Moab, 21 miles from Arches National Park and 43 miles from Canyonlands National Park.  The Ranch will be your home—and we want you to feel at home. Our location is beautiful and remote.

In coming to live and work at Sorrel River Ranch, you are joining a community of like-minded people working for common and worthy goals. Sorrel River Ranch Managers must be willing to invest themselves in our collective endeavor to maintain and improve the ranch for the health and well-being of our broader community, including  residents and staff.  

First Impressions is everything:                                   you are the face of Sorrel River Ranch!

We are looking for a Front Desk Manager that can service and enhance the Sorrel River Ranch experience to our guests.  

Minimum Qualifications:

● Ability to reside on the ranch year-round.

● Ability to work both independently, with minimal day-to-day supervision, and collaboratively as part of a team.

● Ability to plan, manage and complete multiple, diverse tasks of differing priorities.

● Strong communication skills with supervisors, peers, and other community members.

● Enthusiastic, organized and hardworking with good judgment, patience, adaptability and self-control.

● Accepting of diversity in culture, race, sexual orientation, religion, gender identity, and ethnicity.

● Possession of a valid Driver’s License. 

DUTIES & RESPONSIBILITIES:   

As a representative and team member of this hotel, your ultimate responsibility is to help achieve the hotel’s financial mission, provide attentive, courteous and efficient customer service at all times and incorporate the Sorrel River’s values in everything you do.

Besides maintaining our mission by adhering to our values, you will be expected to manage the guest services operations while ensuring the highest level of guest satisfaction possible. 

All duties must be done in the manner prescribed by Sorrel River Ranch and Spa.  

• Supervise all department personnel demonstrating high leadership skills, model behaviors, and exemplary actions. Manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Understanding and anticipating each guest’s wants and needs. Helping co-workers go above and beyond exceeding guests wants and needs.  
• Check and control room reservations, front office systems, and supplies inventory, scheduling
• Forecasting and department budget to maximize revenue.
• Compile and prepare financial reports, including rate and availability calendar. Understand Ihotelier and Synxis.
• Conduct daily, weekly department meetings
• Manage and staff the reservations desk and complete department schedules
• Direct department training programs including:
• Orientation, New Hire Training, EI Certification, Train-the-Trainer, Ongoing Training, and Performance Evaluations.