Global Launch Education Training Specialist - Leadless

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster.

The Opportunity

This position works remotely for the CRM Division and is responsible for delivering real-time training to physicians across the country.  As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Work On

The Abbott Global Launch Education Training Specialist will be responsible for developing and leading training programs related to new groundbreaking CRM products and therapies that will be utilized by all healthcare professionals (HCPs) and Abbott field team audiences.

Using agility, creativity, and strong project management skills the incumbent will be responsible for running Abbott CRMs best-in-class customer and internal training programs.

Leveraging a passion for innovation and training, the individual will manage to existing programs, present for a variety of customers, and answer to all day-of training activities.  This role requires the ability to understand the nuances of procedural techniques globally to be able to proactively develop or communicate the relevant training content to help foster a single curriculum and a consistent training experience for all trainees.

This role is highly visible and will interact with HCPs and Abbott leaders on a regular basis.  Having a highly developed professional relationship skill is a must for this position.  The incumbent is expected to drive continual process improvement for the team, to seek out new methods and technologies to elevate trainees' learning experience, and to contribute innovative ideas for education and marketing initiatives. The ability to manage multiple projects concurrently is critical to success in this exciting position.

Job Responsibilities:

• Conduct comprehensive training sessions on the safe and effective use of various new cardiac rhythm management products
• Develop, maintain, and adapt training materials based on feedback, to improve learner understanding
• Collaborate with the respective ProfEd and Field training leads/teams to get their feedback on the development of the core training content and proactively plan the hand-off to ProfEd and Field training for a seamless launch
• Partner with Downstream Marketing to help with launch planning as a significant part of new product/therapy launches will be educational
• Deliver new procedure/product/therapy train-the-trainer training to the Global Trainers, Education Specialists and Trainers prior to launch
• Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
• Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices
• Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
• Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
• Evaluate training effectiveness through assessments and feedback surveys in order to refine training accordingly
• Provide input and subject-matter expertise to relevant groups or on relevant projects
• Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

Required Qualifications:

• BA/BS degree in biotechnology or medical related field, or an equivalent combination of education and work experience 
• 5+ years experience in Cardiac Rhythm Management
• Ability to travel 75% of the time
• Strong oral communication skills and a high level of emotional maturity
• Ability to react quickly to problems and provide solutions for a team of people
• Confidence presenting in front of diverse audiences
• Ability to appropriately address learner questions and maintain engagement

Preferred Qualifications:

• Field experience in cardiac pacing
• Expe