Customer Service Specialist (m/f/d) - French / Polish / English

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034.

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Join Our International Team in Lomianki, Poland as a French Speaking Quoting Specialist 🚀

Are you ready to embark on an exciting career journey with a global impact? Our Customer Service Team, serving client companies in over 180 countries worldwide, is on the lookout for dynamic and passionate individuals to join our team. This is a hybrid role with a 50 / 50 split between working from home and in our office just outside Warsaw, Poland. If you're enthusiastic, driven, and ready to redefine excellence in customer service, this opportunity is for you! 👇🏼

🌟 The Role: 

As a key player in our Customer Service Team, you will be at the forefront of delivering outstanding service to our clients based in France, Luxemburg and Belgium. Your focus will be on handling, managing, and successfully resolving customer inquiries in Polish, French, and English. You will collaborate closely with cross-functional teams and be the driving force behind our commitment to providing unparalleled customer experiences.

What you will be doing:

✨Ensuring all incoming customer inquiries are processed with lightning speed or escalate when needed, maintaining response times within agreed-upon timescales.

✨Entering and updating account information to generate quotations, ensuring a seamless transition from quotation requests to order conversion.

✨Building relationships with customers and communicating via phone, email, and our Service Cloud. Managing the daily Webchat engagement responses and promoting the Webshop to all customers

✨Ensuring the correct handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team

✨ Collaborating with other teams (Order Entry, Sales, and Operation) to create and deliver excellent customer experiences and provide valuable feedback.

Qualifications

What you bring with you:

🧠 Customer Focused Mindset: Ideally some experience in customer facing environments or sales support roles as well as understanding of CRM systems and supply chain management processes.

💡 Organisational Skills: Possess excellent organisational skills and an eye for detail

🎤 Communication: Strong Communication skills both verbal and written, a can-do attitude, and the willingness to go that extra mile.

🤝 Team Spirit: A Team player who can also work well individually.

🌐 Multilingual: Excellent written and verbal communication skills in Polish, French and English

Additional Information

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please vi