Senior Convention Services Manager

Job Description Summary

Coordinates arrangements for group meetings and conventions by performing the following duties personally or through subordinate supervisors.

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.

Responsible for soliciting new accounts, detailing programs confirmed via the Sales department, generate revenues, monitor meeting space and book repeat business while keeping quality consistently high.

Responsible for monthly and annual forecasting for banquet events and expected revenues.

Responsible for annual budgeting for operating equipment and to submit it to F&B Director for final approval.

Responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments. 

Responsible for menu planning for banquets and outside catering with the cooperation of the Executive Chef and Food & Beverage Director

Will detail group events and BEO's and Group Resumes ensuring accuracy and proper communication to the operating departments, i.e., Culinary, Banquets, Stewarding, In-Room Dining, Accounting, Front Office, etc.

Responsible for assigning client groups and meeting planners to Convention Services Managers within the department.

Works with Banquet Services Department in preparing banquet and convention rooms and erecting displays and exhibits according to client specifications.

Inspects rooms and displays for conformance to needs and desires of group.

Attend and lead, as needed, BEO, Resume, Pre & Post-Con meetings to address client specifications and needs with related operating departments.

Supervisory Responsibilities                                                    

• In coordination with the DOCES, he/she manages and supervises the Catering & Social Events and Convention Services Departments. Under the DOCES leadership, the Senior CS Manager aids with the overall direction, coordination, and evaluation of these units. This position may directly supervise non-supervisory employees. This role is responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments in absence of Director of Catering & Event Services. This position is also responsible for assigning client groups and meeting planners to Convention Services Managers within the department in absence of Director of Catering & Event Services.

Competencies                                                   

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust.

Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.

Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspire