Product Designer, Customer Engagement

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Customer Engagement products help sellers grow their businesses and build lasting customer relationships. Specifically, this role will focus on House Accounts (which enables sellers to maintain ongoing balances for their customers), Square Gift Cards (which help drive new and repeat traffic with benefits like upfront cash flow, lower processing fees, larger transactions, and an incentive for customers to return), and Square Marketing (which helps sellers manage and grow their customer relationships, increase sales and brand equity, and save time with robust, personalized, and integrated Email and Text Message Marketing solutions). As a Product Designer at Square, you will collaborate with Customers designers, engineers, product managers, data scientists, and other cross-functional team members to directly influence and oversee the product and roadmap. This role is unique since you will not only support sellers but will also directly design and champion the buyer experiences. You will report to the Customer Design Lead.

This position is remote based in the US or Canada. 

Qualifications

You have:

• 6+ years of professional design experience, web and mobile/native
• A portfolio of work on which you were the primary designer, with moderate guidance from design leadership
• The ability to articulate high-level team goals and connect your work to larger team or company initiatives

Even better:

• You plan, scope, and create work that contributes to a larger, long-term plan
• You propose and participate in usability and field research
• You are a passionate advocate for the user and experience
• You communicate your ideas and work to your direct team and other teams
• You take pride in the quality of your work and create professional, well-thought-out designs using established design systems
• You seek opportunities to improve your processes and skills
• You work on challenging, wide-reaching projects for your team

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $144,500 - USD $176,700
Zone C: USD $136,900 - USD $167,300
Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

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