Senior/Lead Solution Engineer - Healthcare & Life Sciences Industry

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What is a Solution Consultant?

Also known as a "Presales Consultant," "Sales Consultant," or “Sales Engineer”, our team is looking for curious candidates with a real passion for technology to join our Solution Engineering team for the Healthcare & Life Sciences Industry. We are deeply passionate about customer success, our technology, solutions, and our business. We deliver strategies and solutions that fuel growth by capturing the C-Suite's mind share, budget, and wallet share in every account: accelerating new customers, growing big deals, and extending the platform.

We partner with our sales team to drive new business and help companies reach their growth goals. While selling value is our main focus, we intend to engage in discussions around process improvement and best practices to help our customers succeed. Our team thrives on collaboration from our diverse professional and educational backgrounds, mentorship, and professional development while maintaining a positive work/life balance through passion, ingenuity, and integrity, fostering a culture of openness and fun!

Your role as Solution Consultant for the Healthcare & Life Sciences (HLS) Industry

The Solution Consulting team is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into. In this case, we’re looking for someone to support the HLS industry team for pharma and MedTech.

We’re looking for a presales colleague preferably from the software industry and/or with pharma or MedTech consulting/customer background to support our Pre-Sales team. In this role you will support commercial customers mainly, but also enterprise accounts.

A typical day of a Solution Consultant consists of the following:

• Liaise with your sales counterpart “on eye level” to develop new/existing business or account strategy.

• Lead discovery sessions with your customers to understand/identify pain points as a basis to build an innovative solution based on the Salesforce technology stack.

• Use your current business knowledge to identify specific industry challenges in terms of digitalisation.

• Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives.

• Create memorable positive experiences for your customers, using empathy, storytelling, immersive demo techniques, etc.

• Leverage your technical skills to build innovative art of the possible demo solutions and establish a trusted relationship with the technical stakeholders on the customer side.

• Orchestrate an extended Solution Consulting team while building e.g. Multi-Cloud solutions for the customer.

• Represent Salesforce during Marketing or Partner Events with specific Consultant knowledge (e.g. Industry demos, industry-specific discussions/use cases).

• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Sharing your knowledge in the EMEA PreSales community.

This role is perfect for someone who likes to work with people, is able to think strategically, interested in technology / digitalisation, interested in continuous learning, and has an understanding of what challenges the HLS industry is facing today.

Personality Attributes/Experience:

• Good understanding of the unique business requirements of the pharma or medtech sub-industry trends and “language”.

• Ability to translate customers’ needs into a compelling vision and roadmap.

• Strategic thinker.

• Track record of presales / solution engineering, consultancy, product management, delivery or training success for a software solution organis