Member of Technical Staff, AI Reliability & Monitoring Engineering Lead

<div class="content-intro"><h2><strong>Who Are We?</strong></h2> <p>Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.</p> <p>The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.</p> <p>P.S: We highly recommend reading <a href="https://api-first-world.com/">The "API-First World" graphic novel</a> to understand the bigger picture and our vision at Postman.</p></div><div id="content" class="highlighter-context page view" data-inline-comments-target="true" data-testid="page-content-only"> <div class="_19itglyw _vchhusvi _r06hglyw _19pkidpf _2hwx1wug _otyr1epz _18u01wug _1bsb1osq"> <div id="main-content" class="wiki-content cc-1m6kbux e5xcnr80" data-testid="pageContentRendererTestId" data-vc="pageContentRendererTestId" data-test-appearance="full-page"> <div class="renderer-overrides"> <div class="cc-3qfej8"> <div class="ak-renderer-wrapper is-full-page cc-pw7jst"> <div class="cc-1drlcw4"> <div class="ak-renderer-document"> <h2><strong>The Opportunity</strong></h2> <p data-renderer-start-pos="10479">Postman is seeking an experienced AI Systems Reliability Engineer to help define, build, and maintain the infrastructure and processes that ensure the reliability, scalability, and performance of Postman’s AI-powered API and agentic systems in production. This role focuses on monitoring, availability, incident response, and automation to support AI services and tools trusted by millions of developers globally.</p> <h2 data-renderer-start-pos="10909"><strong>What You’ll Do</strong></h2> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="10929">Develop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform features</p> </li> <li> <p data-renderer-start-pos="11038">Implement comprehensive observability and monitoring systems for real-time performance and fault detection</p> </li> <li> <p data-renderer-start-pos="11148&