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Customer Resource Specialist IV - Public Safety Officers' Benefits (PSOB) Program
Akicita FederalWashington, United Statesfull_timeVerifiedPosted 11 Dec 2024
About the role
About Our MissionThe Public Safety Officers' Benefits (PSOB) Program stands as a cornerstone of support for America's public safety community. Since 1976, we have provided essential death, disability, and educational assistance benefits to public safety officers and their families. Our program processes over 1,500 claims annually, making a meaningful difference in the lives of those who serve and protect our communities.
Role OverviewAs a Senior Customer Resource Specialist IV, you will serve as an advanced practitioner in our mission to support public safety officers and their families. This senior-level position demands extensive experience in benefits processing combined with exceptional customer service skills. You'll handle complex cases requiring detailed attention while maintaining the highest levels of empathy and professionalism during challenging circumstances.
Qualification RequirementsSpanish Required5 years experience Required in claims5 years experience Required in Customer serviceJoin Our TeamIf you're passionate about public service and have the experience to handle complex benefits cases while maintaining exceptional customer service, we encourage you to apply. This senior position offers the opportunity to make a significant impact while advancing your federal service career
US Citizenship is a requirement to work at the Department of Justice
Role OverviewAs a Senior Customer Resource Specialist IV, you will serve as an advanced practitioner in our mission to support public safety officers and their families. This senior-level position demands extensive experience in benefits processing combined with exceptional customer service skills. You'll handle complex cases requiring detailed attention while maintaining the highest levels of empathy and professionalism during challenging circumstances.
Qualification RequirementsSpanish Required5 years experience Required in claims5 years experience Required in Customer serviceJoin Our TeamIf you're passionate about public service and have the experience to handle complex benefits cases while maintaining exceptional customer service, we encourage you to apply. This senior position offers the opportunity to make a significant impact while advancing your federal service career
US Citizenship is a requirement to work at the Department of Justice
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