Patient Coordinator / Medical Receptionist - Full-Time

<p><strong>Company:&nbsp;</strong>Associated Retinal Consultants<br><strong>Job Title:</strong> Patient Coordinator<br><strong>Department:&nbsp;</strong>Ophthalmology<br><strong>Reports To:</strong> Clinic Supervisor<br><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">Location: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">Livonia, MI</span></span><span data-ccp-parastyle="list heading"><br><br><br></span><strong>SUMMARY</strong></p> <p>A <strong>Patient Coordinator </strong>is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.&nbsp;</p> <p><strong><br><span class="NormalTextRun SCXW76176059 BCX0" data-ccp-parastyle="list heading">ESSENTIAL </span><span class="NormalTextRun SCXW76176059 BCX0" data-ccp-parastyle="list heading">DUTIES AND RESPONSIBILITIES</span><br></strong></p> <ul> <li>Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave</li> <li>Answer phones (both external and internal); assure prompt, courteous service at all times</li> <li>Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule</li> <li>Manage patient flow in the office</li> <li>Knowledge of common fees charged for common visits&nbsp;and collect correct payments</li> <li>Complete daily reconciliations / close day / countdown cash drawer</li> <li>General office duties and cleaning to be assigned by manager<br><br></li> </ul> <p><strong>QUALIFICATIONS</strong></p> <ul> <li>Ability to interact with all levels of employees in a courteous, professional manner at all times</li> <li>Desire to gain industry knowledge and training</li> <li>Demonstrates initiative in accomplishing practice goals</li> <li>Ability to grow, adapt, and accept change</li> <li>Consistently creating a positive work environment by being team-oriented and patient-focused</li> <li>Commitment to work over 40 hours to meet the needs of the business</li> <li>Reliable transportation that would allow employee to go to multiple work locations with minimal notice<br