Lead Client Services Project Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an experienced Engagement Manager to implement NICE Sales Performance Management and Incentive Compensation Management products at customer sites.  This is a consulting role which involves direct interaction with customers to implement creative solutions using Sales Performance Management best practices.  NICE Engagement Managers own the customer relationship and are accountable for the success of the projects they manage.  They will lead the customer and a team of NICE Business Analysts and Integration Engineers through the full implementation lifecycle.  Ideal candidates must have demonstrated the ability to understand customers' business goals, translate those goals into a software deployment project, proactively and responsively manage customers' needs, and lead and manage implementation teams.

 

Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction.  This role requires a dynamic problem solver who is able to lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.

 

How will you make an impact?    

• Develop a working knowledge of key aspects of the assigned customer’s business processes and goals to ensure strong alignment of NICE solutions to customer requirements.
• Management of external customer Projects or Programs for the customized implementation, upgrade or enhancement of NICE enterprise solutions through the full Project lifecycle to achieve customer value and ROI objectives.
• End-to-end management of Projects or Program(s) including:

• Project or Program definition, estimation and planning, potentially including Projects managed by other Project Managers
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Communications Management
• Risk & Issue Management
• Revenue Forecasting

• Customer and NICE Stakeholder Management

• Effective adoption of NICE project management methodology, processes, tools, techniques and templates as required.
• Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle; assuming complete ownership of all aspects of the solution delivery
• Team building and team motivation to achieve Project or Program objectives.
• Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
• Effective communication to customer and NICE project stakeholders
• Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
• Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements.  Contribute to project management methodology improvements. Provide assessment of project results.
• Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project and Program Management at NICE
• Proactive management of project profitability
• Identify opportunities for customers to benefit from additional NICE products and services.

Have you got what it takes? 

• 5-10 years of Project or Program Management experience
• Project Management of ICM and SPM Initiatives. Demonstrated success in managing complex ICM and SPM projects, including planning, coordinating cross-functional teams, and aligning project milestones with compensation and performance management goals.
• Strategic Stakeholder Engagement. Experience leading stakeholder communication and expectations management for projects focused on incentive compensation and sales performance, ensuring project outcomes are in line with broader business objectives.
• Experience with Sales Compensation projects and a working knowledge of data management, data mapping, data modeling, and reporting and analysis
• Experience with oversight of ICM and SPM Project Lifecycles. Manage all phases of ICM and SPM project lifecycles, ensuring efficient resource allocation, timely delivery, and alignment with client objectives and NICE's st