Epic Readiness Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Epic - Readiness Specialist will partner with an Operations Service Line leader and be a liaison between the Epic build team and operations. This role will be focused on activities and tasks to ensure operations is prepared for the Epic go-live.  A readiness lead is Epic certified and is able to show workflows in Epic for the Service Line leader. They will assist in pulling together needed materials, obtain confirmation on agreement on work queue ownership, coordinate needed readiness area logistics to support the service line operations.

This position will be responsible for developing and implementing the long-term best practice Epic strategy across both operations and IT, ensuring all parties involved understand the significant and impact of upcoming changes.  The Liaison will be responsible for assisting in educating operational leadership in process improvement, Epic best practices, implementing policies, and reporting results to both operational and IT executives.  This position will serve as the lead for Epic issues identified and new change requests.  An integral part of this role is to work with Revenue Cycle leaders on reporting, work queue and workflow design, DNFB/CFB reduction, revenue improvement, late charge reduction, valid claim rate and processing improvement, denial reduction, registration accuracy, scheduling accuracy, authorization capture, coding accuracy and overall productivity improvement. A focus on expediting root-cause solutions are implemented and ll areas of the revenue cycle as well as IT are in alignment.

Essential Functions:

• Performance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality

• Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects.

• Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met. 

• System Build and Support:  Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary.

• Participates in assessments to identify opportunities for client improvement. 

• Supports sales team in advising new clients and answering inquiries about system functionality. 

• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates.

Qualifications: 

• Required: 4 year/Bachelor’s degree

• 3-5 years of experience in Epic Hospital revenue cycle functions

• We do expect the specialist will need to travel periodically

• Must have Epic Certification (PB, HB or Cadence). Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 90 days of hire, unless already certified. 

Other Knowledge, Skills and Abilities Required:

While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically.  For this reason, the specialist should be available to travel up to 80%.

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Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Manageme