Business / Quality Assurance Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Business / Quality Assurance Analyst will manage the implementation, support, and migration of a critical nation-wide mailroom COTS application for the FDA.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Essential duties and responsibilities include the following. Other duties may be assigned. 

Must be able to regularly commute to White Oak Maryland, as needed. 

Must be able to, rarely, commute within the Washington DC metro area, as needed. 

Documents, coordinates, tracks, follows-up, and trouble-shoots technical issues with client users.

Prepares requirement documentation, and the creation of user, admin and implementation documentation and training materials.

Creates, updates, and reviews system and project documentation for the entire portfolio, as needed.  

Follows-up and follows-through on work products and activities.

High level of professionalism, diplomacy, and patience working with key stakeholders across the FDA. 

Develops approaches to meet client needs/demands while staying within project budget guidelines.  

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.  

Responsible for aiding in own self-development by being available and receptive to all training made available by the company. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability. 

CNI CORE COMPETENCIES 

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis / discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken. 

COMPLIANCE 

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract. 

EDUCATION / EXPERIENCE 

Bachelor's degree from an accredited college or university within a business-related or technical-related field of study and a minimum of five (5) years of relevant experience required.  

CERTIFICATES, LICENSES, REGISTRATION 

Must be able to obtain a Public Trust Clearance.

CAPM certification or other Business Analysis certification, preferred. 

PMP certification a plus, but not required. 

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES 

Strong writing skills with the ability to capture meeting minutes, risks and action items. 

Outstanding communication skills to include, the ability to express technical and business/functional requirements with high level of competency both orally and in writing, listens attentively and reinforces key concepts in summary and actively engages in discussions with the customer. 

Critical thinking ability with strong organization, analytical and problem-solving skills. 

Experience providing Tier 1 support - preferably with Pitney Bowes equipment. 

Experience with Security or the Authority to Operate (ATO) process. 

Familiarity with the EPLC process. 

Experience conducting client facing demos, trainings, and presentations. 

Experience delivering quality requirements documents and other key artifacts as an individual contributor. 

Attention to detail – Critical Skill. 

Self-starter and a team player who can come up to speed and adapt quickly with minimal supervision. 

Experience with Microsoft Power Apps (e.g., Planner, Lists, Forms, Power BI).

Proficiency with MS Word, PowerPoint, Project, Outlook, Visio, Excel and SharePoint. 

Experience with project management best practices (e.g., d