Service Manager/Direct Support Manager-Daily Clients

Description

Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day.

We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained.

Employment Status- Salaried Non-exempt

Why Candeo:

• Employer with a clear vision and identity
• Honest and approachable leadership
• Culture of learning, kindness, collaboration and coexistence
• Embrace diversity and inclusion
• Promotes open communication
• Encourages creativity and welcomes new ideas
• Passionate team

Benefits:

• Health, Dental, and Vision Insurance
• Short -Term Disability and Long-Term Disability
• Life Insurance
• Paid Time off
• 401K
• Flex hours
• Hybrid work model

What You’ll Do:

The Services Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.

Essential Job Functions:

1. Direct support
2. Oversee health, wellness, and safety
3. Client support plan development, monitoring, and assessment over time
4. Facilitating and encouraging community inclusion
5. Promoting professional relations and teamwork
6. Staff recruitment, selection, and hiring
7. Staff supervision, training, and development
8. Service management and quality assurance
9. Advocacy and public relations
10. Leadership, professionalism, and self-development
11. Cultural awareness and responsiveness
12. Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
13. Serves as a role model for Candeo’s clients and coworkers
14. Performs other related duties as assigned by the Administrator

Requirements

• Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field
• Valid Iowa Driver’s License·
• Proof of 50/100/50K Automobile Insurance· High level of literacy in spoken and written English
• High level of organizational skills
• Demonstrated leadership ability
• Demonstrated effective interpersonal skills
• Ability to negotiate and handle conflict as needed
• Ability to be flexible in order to meet organizational needs
• A working knowledge of person-centered planning and person-centered supports is preferred
• Proficient in the Microsoft Office
• Ability to travel in counties served by Candeo