FDN MANAGER FOUNDATION TECHNOLOGY SERVICES - FINANCE & OPERATIONS

Salary Range: $41.9200 - $69.1600 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Manager of Technology Services plays a pivotal role in optimizing the Hoag Hospital Foundations’ Salesforce platform. This role requires a proactive approach to drive continuous improvement, ensuring that the system aligns with both day-to-day operations and long-term strategic initiatives. We prioritize user experience, and expertise in Salesforce administration; handling support tickets, training, and designing user-centric solutions; is essential.

This position will collaborate with other system administrators to maintain and enhance our Salesforce environment. A strong understanding of the Salesforce platform, coupled with a passion for learning, empowers the Manager of Technology Services to translate business processes into effective technical solutions.

Education and Experience

Required: Bachelor’s degree or commensurate experience.

Minimum of two years of professional experience in Salesforce administration, preferably within the non-profit sector, health care or higher education. 

Preferred:  Technical expertise and demonstrated proficiency using Salesforce.  Salesforce Admin Certification preferred.  Proficiency in applications such as Ascend, Salesforce Marketing Cloud, and Blackthorn Events.  Familiarity with Microsoft’s Power BI or comparable business intelligence tools.  Experience in higher education or healthcare fundraising environment and a demonstrated understanding of industry trends and best practices related to fundraising operations, database management, and gift processing.  Background in business, management of non-profits, or computer science.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.