Tech Services Associate I - (Entry-Level) *Onsite - Tampa, FL*

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Position Overview:

GEICO is seeking a highly motivated Tech Services Associate II to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support.

This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

**Onsite 5 days a week - (8:30am - 5:00pm) - Tampa, FL office

** Possible Travel to other locations

Key Responsibilities:

Diagnose and resolve technical issues related to hardware, software, network, VIOP and AV systems. 

Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)

Provide direct technical support to associates both in person and remotely.

Install, configure, and maintain IT infrastructure and equipment.

Monitor system performance and implement corrective actions when necessary.

Ensure compliance with security, backup, and redundancy strategies.

Engage with IT personnel for issue resolution.

Ability to provide on-call support for high severity incidents

Windows Server and Backup solutions

Project Management:

Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts.

Support project completion within scope and timelines.

Meet deadline expectations.

Communication & Collaboration:

Provide detailed notes on technical issues & projects.

Continuous Improvement & Innovation:

Stay updated on the latest technology trends in field engineering.

Identify and implement process improvements, automation, and new technologies to enhance service delivery.

Basic Qualifications:

Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).

Strong analytical skills with problem solving ability

Excellent problem-solving and customer facing skills

Ability to lift and transport IT equipment (40-50 lbs.).

Proven ability to operate in high pressure situations handling multiple competing priorities

Willing to work in a fast-paced environment where travel might be required

Preferred Qualifications:

CompTIA A+, Net+, Sec+, Microsoft AZ-800, CCNA, Apple Certified Support Professional (ACSP) certification

Experience with:

Microsoft Active Directory

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Microsoft SharePoint

Microsoft Autopilot

Microsoft Intune

PowerShell scripting

Zscaler

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performan