Medication Support Coordinator I

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

This position starting rate is at $22.81/hr

 

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Brigham is a global leader, devoted to maintaining and restoring health for people everywhere. Brigham is composed of Brigham and Women’s Hospital (BWH), Brigham and Women’s Faulkner Hospital (BWFH), and Brigham and Women’s Physicians Organization (BWPO).

Brigham is an academic medical center with a firm commitment to its tripartite mission. From the clinical standpoint, Brigham serves patients from New England, throughout the United States, and from 120 countries around the world. These clinical services are supported at 2 hospitals and 150 outpatient practices, by more than 1,200 physicians. From the research standpoint, Brigham conducts the second largest hospital-based research program in the world, with an annual research budget of more than $630 million. And from the education standpoint, Brigham is a training ground for physicians, nurses, and allied health professionals. We have 1,100 trainees in over 140 of the most sought-after training programs in the world and also host Harvard Medical School students in rotations throughout our programs.

Brigham is an internationally recognized leader in transplantation services, providing advanced care for a wide spectrum of organ and tissue transplants, including kidney, pancreas, lung, heart, face, hand, and bone marrow. Many transplant milestones have taken place here, including the world’s first successful human organ transplant, a kidney transplanted in 1954. Since this groundbreaking start, our transplant programs have continued to build upon this innovative spirit and currently perform ~150 transplants each year.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transplant Service Line, Medication Support Coordinator

Overall Duties
The Medication Support Coordinator reports directly to Transplant Financial Supervisor, Director for the Transplant Service Line, Brigham and Women’s Transplant Service Line, this position effectively performs a variety of medication-related tasks, as well as other duties in support of Transplant operations within their scope of practice.

This individual will work closely with the Transplant Service Line team including providers, RNs, pharmacists, financial coordinators, and solid organ program assistants. The position requires excellent customer service skills, critical thinking, and collaborative problem solving. Knowledge of laws and regulations related to pharmacy practice and patient confidentiality preferred. Knowledge of medication abbreviations and symbols; medical terminology; medication indication and dosage; and common medication questions preferred.

Computer, written and verbal communication skills are necessary and prior experience with use of an electronic medical record system (i.e. Epic) is preferred. Excellent attention to detail and strong organizational skills are required. One-year experience in a medical office or pharmaceutical industry is preferred. Prior pharmacy experience is desirable.

 

Qualifications

• Supports the Transplant Service Line by assisting with patient medication management,

• Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.

• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.

• Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.

• Completes medication prior authorization paperwork for signoff by the clinical care team. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

• Answers the phone, provides information and directs calls to the appropriate areas.

• Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.

• Performs all job functions in complia