Senior Administrative Healthcare Communicator

Inizio Engage has an immediate need for full time healthcare communicators to work from home across the nation and answer inbound calls from provider and patients on behalf of our client. This is an excellent opportunity to get into healthcare industry. Your day may include the following:  

• Pre-screen potential volunteers for enrollment into clinical/medical research trials  

• Triage calls to appropriate personnel  

• Intake of product quality complaints  

• Handle DTC and patient Support programs  

• Provide drug/medical device product information  

• First level technical support  

• Enroll participants in educational seminars  

• Collect demographic data and disposition for product, sample and literature fulfillment  

This is your opportunity to join Inizio Engage and represent a top biotechnology company!   

What’s in it for you?   

• Competitive compensation   

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions   

• Generous performance-driven Incentive Compensation package   

• Competitive environment with company wide recognition, contests, and coveted awards   

• Exceptional company culture   

• Recognized as a Top Workplace USA 2021   

• Awarded a “Great Place to Work” award in 2022 and 2023   

• Fortune Best Workplaces in Biopharma 2022   

What will you be doing?   

•  Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.  

• Exhibit effective communication and tele-management skills.  

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.  

• Possess effective organizational skills, including working with multiple projects simultaneously.  

• Adhere to all company policies and Standard Operating Procedures.  

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.  

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).