Director-Hotel Operations-Exempt

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.


SUMMARY:
Director of Hotel Operations oversees a wide range of responsibilities aimed at ensuring the optimal performance and profitability of hotel operations. As the Senior Leader, the Director of Hotel Operations is tasked with setting strategic goals, developing policies, and leading a team of leaders, managers and staff members. This position requires a blend of leadership, financial acumen, and a deep understanding of the hospitality industry to deliver a luxury guest experience while driving growth and operational efficiency. This role is a hands-on day to day visible leadership role.

EDUCATION and/or EXPERIENCE:
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum of 5 years of progressive hotel management experience, including senior-level leadership
• Proven leadership and team management abilities
• Strong financial and business acumen, including budgeting, forecasting, and analysis
• Knowledge of hotel management systems
• Excellent communication, interpersonal, and organizational skills
• Ability to multitask and perform effectively under pressure
• In-depth understanding of hospitality industry trends
• Strong problem-solving and conflict resolution skills
• Flexibility to work extended hours, including evenings, weekends, and holidays
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Operations
• Provide hands-on, visible leadership across all hotel operations in a multi-unit resort environment
• Oversee day-to-day performance to ensure smooth, efficient, and guest-focused operations
• Lead, coach, and develop department heads, managers, and staff to maintain a high-performing team culture

Financial & Strategic Management
• Develop and implement short- and long-term business strategies to achieve revenue and profitability goals
• Oversee financial performance, including budgeting, forecasting, and reporting
• Monitor operational and financial data to identify opportunities for improvement and growth

Guest Experience & Service Standards
• Ensure exceptional guest service and satisfaction throughout all departments
• Address and resolve guest concerns promptly and professionally
• Implement and oversee quality control programs to maintain service excellence


SUPERVISORY RESPONSIBILITIES:
• Provide leadership and oversight to department leaders to include; Front Office, Guest Services, Bell Services, Transportation, Facilities, Spa, Housekeeping, and Recreation.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand for the majority of the shift, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.


WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.