Embedded Technical Instructor- TSV and MEMS/ Deep Silicon Etch Products

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Who We’re Looking For

Minimum Qualifications

Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience

Leadership

• Acts as a resource for colleagues
• Works with cross-functional teams to get information and results needed

Customer Relations

• Professionally represents the company to the customer. Utilize knowledge of company’s product lines and services to keep existing/ potential customers informed
• Drive improvements of existing courses
• Must be passionate about teaching!
• Some Travel maybe required 15-20% mostly Domestic travel to Oregon

The Impact You’ll Make

As a Technical Instructor at Lam, you'll conduct dynamic technical training for customers and employees. You'll craft course content specifications and engaging lesson plans.  Collaborating with cross-functional teams, you ensure alignment with the latest product features. Through a blend of classroom lectures, online formats, and hands-on laboratory sessions, you'll deliver impactful instruction. Join us in shaping a skilled workforce and advancing innovation at Lam.

What You’ll Do

Job Responsibilities

• Responsible for Managing multiple simultaneous training projects
• Responsible for developing and delivering Hardware training on Lam's TSV and MEMS/ Deep silicon Etch Product Line starting during early Product Development phases.
• Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products
• Works very closely with cross functional teams - Engineering Group Subject Matter Experts, Customer support engineers to determine applicability of course material.
• Project manages the course development to ensure timely completion of the courses.
• Course delivery will be conducted both synchronously (live, remote via Telepresence or Teams) & Asynchronously - releasing Web Based Courses.  Some Travel maybe rarely required 5-10%  
• The target audience is Lam Engineers (both Regional Product Support and Field Service) and customers with varying academic and experience levels
• Train other instructors after product release
• Create and deliver engaging training courses (for in-person, remote, or web-based delivery) for new projects
• Attend design reviews to understand the equipment and its complexity to translate into appropriate/different training needs   
• Assist with documentation redlines for accuracy and completeness
• Act as subject matter expert for training development of new products

Preferred Qualifications

• Familiarity with working in the semiconductor Industry with in-depth knowledge of Lam Tools (Direct Metals Deposition products is a plus)
• Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously
• Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners.
• Experience in developing and conducting training using ADDIE, or similar process, preferred
• Experienced with Microsoft Suite, Articulate Storyline, CAD files, Virtual Reality development; 3D printing are all very helpful but not required, we will provide training if needed

Our Commitment

We believe it is important for every