Hrly Catering Sls Mngr

Catering Sales Manager

Come work in beautiful downtown Saratoga Springs, NY.  We offer many benefits including discounted stays at all IHG and New Castle Properties.

The Hotel Business is your first love and selling the hotel’s catering space is a close second. In the role of Catering Sales Manager you have the chance to help our guests have a wonderful conference, a memorable wedding, a key training program or an important board function. Catering Sales – it is all about making a promise and then delivering on that promise with the support of a busy banquet and culinary team who create the wow experience. In the role of Catering Sales Manager, you will:

Be an Ear that Hears – listen to clients and see their vision so that you can capture their business while delivering on the bottom line. Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the “go to” person for future event needs.

Be Someone that Asks – In your competitive market, be sure you are asking for the business so that you can exceed revenue expectations (and profit goals!) Solicit, negotiate, and book new and repeat business using various tools, e.g. social media, outside sales calls, telemarketing, etc.

Be Creative – help the guest’s vision become a reality as you guide them through everything from menu planning to the right centerpiece and then ensure your team understands what needs to be done by providing them with clear and detailed specifications. Thus the client’s vision is realized.

Be a Community Presence – represent your hotel in the local community and be seen as resource when the local community needs to plan an event.

Be a Hotel Presence – be sure you know, support and celebrate the hotel’s staff as it takes a team to ensure a successful function. Also be a department presence, ensuring your team is always kept informed of “what they need to know”.

Be Manager on Duty – if requested.

 

Job Requirements

At least three years of progressive experience in a hotel catering sales department or related field is required and a college degree in hotel management is preferred as are food service skills. The ability to use a computer and various sales related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to work long hours; sedentary work, i.e. exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms; and the ability to walk or stand for extended period of time.