Sr Dining Floor Supervisor, Whistling Straits

Sr Dining Floor Supervisor, Whistling Straits 

Work Mode: Onsite

Location: Kohler, WI

Opportunity

The Senior Dining Supervisor is responsible for managing the daily operations of a small outlet. They are responsible for all administrative and operational tasks including training staff, managing all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership. The Senior Dining Supervisor has to ensure financial targets for food cost, sales, profits, and expenses are met. 

As a Senior Dining Floor Supervisor, you’ll be responsible for:

Operations 

• Responsible for interviewing and hiring off all new associates. 
  
• Supervise and coach all staff while maintaining consistent quality of food product and delivery. 
  
• Establish quality standards for all job functions as well as executing the training certification process and procedures for every staff member. 
  

Certify all staff are: 

1. Greeting guests promptly and proactively 
   
2. Utilizing suggestive selling techniques 
   
3. Displaying “spotlight” behaviors 
   
4. Anticipating guests’ needs 
   
5. Following proper food and liquor handling procedures (Obtain Licensing where applicable) 
   
6. Accommodating guest’s special requests and concerns 
   

• Schedule all staff as required by service standards and volume expectations while maintaining headcount requirements. 
  
• Ordering and distribution of employee uniforms while making sure the employee uniform policy is adhered to.  
  
• Ensure appropriate inventories and controls are maintained in all areas. 
  
• Maintain complete working knowledge of all computer systems required. 
  
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.   
  

Financials 

• Control labor cost to the planned labor percentage of sales. 
  
• Control food cost percentage and actively manages food waste. 
  
• Control all departmental operational expenses to annual plan. 
  
• Utilization of InfoGenesis to ensure that cash control polices, and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted. 
  
• Responsible for ensuring that all financial and employees payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. 
  

Associate Engagement 

• Maintain a positive attitude and assist in creating a positive work environment.  
  
• Create and foster a culture of creativity and innovation. 
  
• Train and develop associates by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.  
  
• Ensure clear and professional communication with personnel in all departments.   
  
• Use progressive disciplinary action when needed to address employee challenges. 
  
• Maintain a positive attitude and foster a culture of creativity and innovation. 
  
• Provide training, tools, and materials for your associates to successfully complete assigned tasks. 
  
• Build and maintain positive work relations with peers and support departments.
  

This is a full-time position working weekdays and weekends. Shifts will vary between 5:45 am and 11:00 pm.

Skills/Requirements

• ServSafe Certified, Food and/or Alcohol as applicable. Must be 18 years old. 
  
• 5+ years’ experience in restaurant. 
  
• 2+ years’ Supervisory experience preferred. 
  
• High school diploma or equivalent. Associate degree preferred. 

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits.