VP, Customer Experience Platforms

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team:

Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video, and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.

About the Role:

Reporting to the Head of Product and Design, we are seeking an experienced and visionary VP of Product to lead the strategy for the development of centralized platforms that will help drive customer experience, engagement and revenue. Platform areas include messaging, personalization and market data.

You Will:

• Create the product strategy for critical platforms including messaging & message targeting, personalization and market data and aligned with business needs and user insights.
• Drive from product strategy to an implementable roadmap delivering business and user value, track to metrics and KPIs
• As these platforms span B2B and B2C, work across a wide range of stakeholders and drive to the best alignment across competing needs and goals
• Collaborate with engineering and design teams to ensure successful platform development and implementation.
• Stay abreast of industry trends and emerging technologies related to customer experience platforms.Stay informed about emerging trends and technologies related to customer experience platforms, particularly in the areas of messaging and personalization, such as AI-driven personalization, real-time behavioral messaging, and omnichannel messaging platforms.
• Ensure appropriate customer research is driving strategic approaches
• Serve as a product management leader helping grow the skillsets of direct reports and the broader product management team
• Work with marketing and sales teams to align platform capabilities with go-to-market strategies.

You Have:

• Minimum of 15 years of experience in product management
• History of delivering platforms and driving modernization in an international subscription media environment
• Deep experience with messaging and targeting platforms to drive engagement and return to site in a media environment
• Track record of managing platform roadmaps in environments with highly competing products
• Proven track record of successfully launching and scaling complex software products
• Strong understanding of UI/UX principles and their impact on user engagement
• Excellent analytical and problem-solving skills
• Outstanding communication and presentation skills
• Demonstrated ability to lead and influence cross-functional teams
• Knowledge of data analytics and its application in product strategy
• Familiarity with emerging technologies and trends in UI development
• History of successful stakeholder management at executive levels

Our Benefits

• Comprehensive Healthcare Plans for you and your family (paid by Dow Jones)
• Extra paid Time Off (30 days of holidays/year)
• Possibility to work remotely for 3 months/year (desplazamiento program)
• One week of remote work per quarter
• Meal benefit with Pluxee (171€/month on top of your salary)
• Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3 %).
• Comprehensive Insurance Plans
• Well-being Resources (200 USD allowance per quarter, Classpass, etc.)
• Education Benefits
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program

*These benefits are subject to be reviewed by Dow Jones at any time.

Reasonable accommodation: