Delivery Optimization Lead Analyst - Evernorth - Hybrid

POSITION SUMMARY

The Delivery Optimization team oversees the safe delivery of over 90 million prescription packages annually.  Our team creates and implements strategies around the shipping network to continually improve the experience of our patients and physicians while implementing expense reduction projects for the organization.  We work cross functionally with all Evernorth pharmacies to create efficiencies and leverage best practices.  The Delivery Optimization team manages the relationships with the leading carriers across the country and actively participates in the postage and shipping industry as one of the leaders in healthcare.

This position will support all the efforts of the Delivery Optimization team by pulling and analyzing data, triaging patient and client delivery situations, and coordinating with operations & carriers. In this position you will employee critical problem solving skills and must display an ability to act with little or no direction at times. At times you will be responsible for the execution of strategies that drive cost savings and operational efficiencies to the fulfillment and postage network. A core component of this role will require detailed data analytics, development of data repositories, and creation of robust and interactive reporting that meets partner needs.

Primary Responsibilities

• This role will be tactically engaged with the day-to-day operations of the shipping network. 
• This role will be an active participant for various initiatives for the Delivery Optimization team including, but not limited to:
  • Providing information to operations partners
  • Supporting new and existing carrier processes
  • Learning internal processes to support the shipping network across Evernorth
  • Assisting in patient triage and proactive outreach when there is an issue with delivery
• Analysis of carrier data supporting projects or process improvements
• Triage pain points relating but not limited to pt experience or carrier disruption
• Proactively identify new opportunities and risks for carriers and drives resolution
• Use market intelligence to develop and drive strategic improvements
• Collect, analyze, interpret, translate and distribute carrier informatics, reports, dashboards
• Track and monitor performance guarantees for carriers
• Proactively educate carriers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna
• Serves in a consultative role or subject matter expert to key matrix partners
• Develops and participates in presentations to existing and prospective providers and/or clients
• Communication tasks include, but not limited to, informational Powerpoint decks, internal/external emails to partners, training documentation and SOPs
• Manage meetings, including agenda development, facilitating appropriate meeting participation and follow up activities
• Support projects that improve our delivery efficiency, reduce cost or reduce returns (inventory waste)
• Identifying best practices, creating repeatable processes and drafting procedures as needed

Key Qualifications

• High school diploma or GED; Bachelor’s degree preferred
• 3+ years of experience in analytics background, pharmacy, or logistics preferred
• Experience with data analytical tools such as Tableau, SQL, Teradata, Excel, preferred
• Demonstrated excellent oral, written, interpersonal, and analytical, and negotiation skills.
• Ability to work in a matrixed environment.
• Candidate will be versed in all Microsoft Office applications and be comfortable in retrieving data/providing insights to leadership to aid in decision making.
• Some working knowledge of SQL query to extract data from database to perform analysis using Excel or other statistical software
• Highly skilled in analytical abilities, retrieving data and providing insights to leadership to aid in decision making.
• Intermediate to advanced problem solving and critical thinking skills
• Ability to work cross functionally and manage complex scenarios in often ambiguous situations
• Ability to manage data and analytics and present technical findings to non-technical audience
• <25% travel

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the