Job Description Summary

Provides onsite leadership, technical oversight, and operational management for clinical engineering services supporting multiple healthcare facilities. This role serves as the primary customer interface, ensuring high-quality medical equipment service delivery, regulatory compliance, and customer satisfaction in alignment with contractual obligations and healthcare technology management best practices. The position leads biomedical engineering staff, drives Service Excellence, and maintains advanced technical expertise in medical device maintenance, safety, and performance.

Job Description

Service Delivery & Customer Relationship Management

• Act as the single point of contact for assigned customer accounts, ensuring timely resolution of service, technical, and operational concerns.
• Build and maintain strong customer relationships through ongoing communication, site presence, and formal service reviews.
• Function as Liaison for assigned locations, accountable for service quality, responsiveness, and customer satisfaction.
• Ensure service delivery meets contractual commitments, performance metrics, and Service Excellence standards.
• Participate in on-call rotation and manage service escalations as required. 
• Ensure all test equipment is tracked, calibrated, and compliant with regulatory and quality requirements.

• Work location: Cincinnati

Team Leadership & Talent Development

• Lead, coach, and develop a clinical engineering team, including hiring, onboarding, performance management, and professional development.
• Assign and prioritize service activities to ensure efficient workload distribution and timely completion.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Effectively supervise and mentor technical personnel while addressing performance, training, and customer service issues.

Operational, Financial & Administrative Management

• Track, analyze, and support financial and operational performance metrics, including service efficiency and cost controls.
• Coordinate vendor service delivery in accordance with organizational policies
• Ensure accurate and timely completion of work orders, preventive maintenance documentation, service reports, timekeeping, expense reports, and purchase orders.
• Collaborate with regional leadership and cross-functional partners to support operational goals.

Quality, Safety & Regulatory Compliance

• Comply with all applicable Quality Management System requirements, regulatory standards (e.g., HHS, EHS), and internal policies.
• Complete required quality, compliance, and safety training within established timelines.
• Identify, report, and escalate quality or compliance concerns immediately.
• Conduct monthly site safety inspections and ensure a safe working environment for staff and customers.

Required Qualifications

Education & Experience (one of the following):

Associate’s or Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or related field and 4+ years of medical equipment service experience; or

Equivalent military technical education with 4+ years of medical equipment service experience; or

High School Diploma/GED with 6+ years of medical equipment service experience.

Additional Requirements

• Demonstrated experience in customer-facing service environments.
• Strong communication skills with the ability to translate technical information for non-technical audiences.
• Proficiency with electronic documentation systems and Microsoft Office tools.
• Ability to analyze service metrics and operational reports.
• Valid driver’s license and willingness to travel as required.
• Legal authorization to work in the U.S.

Preferred Qualifications

• Experience managing financial and administrative aspects of clinical engineering operations.
• Strong problem-solving, analytical, and project management skills.
• Demonstrated ability to lead teams, influence stakeholders, and resolve sensitive customer or operational issues.
• Knowledge of healthcare technology management best practices and competitive service environments.

Professional Attributes

• Demonstrates integrity, accountability, transparency, and ownership.
• Customer-focused with a commitment to service excellence.
• Collaborative leader who builds trust and drives results in complex healthcare environments.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.