East Regional Operations Leader

Who is Spring Fertility? 

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team? 

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

The East Regional Operations Leader embodies Spring Fertility’s core values of optimism, compassion, teamwork, and innovation. This leader is dedicated to empowering patients, supporting our teams, and ensuring a seamless, high-quality care experience. The East Regional Operations Leader will guide clinic performance, operational excellence, and growth across Spring and Open Fertility locations in New York including our Manhattan fertility center and Long Island and Astoria satellite clinics as well as lead the operational launch of our newest Open Fertility market in Denver, opening in 2026. This role will directly oversee practice managers and collaborate closely with medical directors to deliver exceptional care and outcomes across all sites.

Key Responsibilities

Clinic Performance & Operations

• Oversee regional clinic performance, ensuring excellence in growth, patient experience, operational efficiency, and team engagement.

• Achieve key metrics across volume, utilization, patient satisfaction (SLAs), labor efficiency, and budget goals.

• Ensure smooth day-to-day operations and adherence to best practices in scheduling, staffing, SOPs, regulatory compliance, and office processes (e.g., inventory).

• Drive cost-effective operations while maintaining exceptional standards of care and patient experience.

New Market Operations – Denver Launch

• Partner with the COO and Spring teams to set operational milestones for the Denver launch (team, training, inventory, vendors, etc.).

• Oversee operational performance of the Denver site once open.

Team Leadership & Development

• Lead and mentor practice managers through coaching, feedback, and performance management.

• Build leadership capability within the team, empowering practice managers to independently drive site operations and results.

• Partner with the People team on hiring, engagement, and retention strategies.

• Foster a culture of teamwork, compassion, accountability, and continuous improvement through effective communication and recognition practices.

Growth & Financial Performance

• Collaborate with marketing, patient onboarding, and other cross-functional teams to meet regional growth goals.

• Develop and execute operational plans to support growth—including staffing, space planning, and new site development.

• Own P&L performance across regional sites and partner with senior leadership on strategic expansion initiatives.

Performance Infrastructure & Continuous Improvement

• Lead routines for KPI tracking, reporting, and performance reviews.

• Implement and enhance operational tools such as staffing models, scheduling systems, and escalation protocols.

• Ensure consistent use and improvement of Spring and Open Fertility best practices.

• Contribute to building scalable infrastructure to support company growth and operational excellence.

Education, Licenses, Certifications

• Bachelor's of Arts or Bachelor's Of Science Degree
• Healthcare and/or hospitality experience a plus!
• Minimum three (3) years of management experience 
• Direct experience leading large multi-role t