Sr Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Responsible for driving and executing strategic planning and optimizing operations to ensure the efficient functioning of the Global Credit Risk (GCR) organization. You will serve as the operational backbone—improving systems and workflows, analyzing performance, and managing projects to support growth. This role offers an opportunity to showcase skills in narrative development, cross-functional collaboration, and program management leadership.

Job Description:

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

What You’ll Do

In this highly visible and fast-paced role, you will partner closely with cross-functional teams and leaders to enable seamless organizational operations.

• Lead the end-to-end execution of strategic and business operations. Oversee the optimization of business processes and workflows to enhance efficiency and productivity across Global Credit Risk (GCR), with a focus on long-term sustainability and scalability.

• Manage operating routines that facilitate decision-making, leadership alignment, and team engagement, including staff meetings, Monthly Business Reviews, and All Hands.

• Proactively identify and mitigate operational bottlenecks. Champion continuous improvement and process automation.

• Create roadmaps, project plans, change management strategies, task tracking systems, and reporting methodologies to monitor progress.

• Partner with Finance, HR, and other departments to support contingent worker/vendor management and headcount planning.

• Implement performance metrics and an OKR framework to measure operational effectiveness and guide business decisions.

• Drive engagement across GCR, including team member communication channels, town halls, and organizatio