PG&E - Community Resource Center Lead

Community Resource Centers are designed to provide customers and residents a safe, location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power safety shutoff event occurs.
Our client is looking to hire four managers to work 8- hour shifts for a 5-month assignment beginning June 1st. Please note, as a Part-Time Customer Service Representative, work hours depend on business needs and will be on call.
CRC Leads will be required to:- Participate in web-based job training.- Communicate with management by phone, email or mobile app.- Travel to assigned CRC location in Northern or Central California within 24-48 hours’ notice.- Follow dress code requirements while working at CRC locations, which include business casual attire and flat, closed-toe shoes.- Help set up and prepare CRC locations, which could include: posting signage; setting up tables; setting up pop up tents; staging printed materials, water and snacks; following instructions to set up wifi routers; cleaning and sanitizing surfaces; etc.- Lift up to 25 pounds.- Use an app or other reporting tool to track CRC attendance, resources, information, etc.- Maintain the established work pace.- Adhere to established work and safety procedures.- Respond appropriately to direction/feedback/critique or changes in the work setting.- Lead, direct or supervise others.- Interact with members of the public and respond to inquiries.- Coordinate with the Client’s media department on media inquiries.- CRC Lead Required Qualifications:- Must be at least 18 years of age- Must possess a High School diploma, GED or equivalent work experience- Ability to work flexible schedules, extended hours, nights, weekends- 2+ years’ work experience in community outreach or customer service position with direct customer contact in-person, in a high-paced, structured environment- Demonstrated experience working independently without direct supervision.- Demonstrated experience working under pressure while managing customer inquiries and safety measures.- Clean DMV driving record- Have access to computer or mobile device with high-speed internet to participate in web-based job training- Have a smartphone that is capable of downloading and accessing an app- Have the ability to use an app or other reporting tool to track CRC attendance, resources, information, etc.- Comprehend /follow verbal and written instructions- Have ability to maintain the established work paceexperience adhering to established work and safety procedures- Have experience responding appropriately to direction/feedback/critique- Have experience responding appropriately to changes in the work setting- Have ability to wear personal protective equipment as required- Have experience managing multiple tasks simultaneously- Have experience working cooperatively with coworkers- Have ability to manage difficult customer inquiries- Have ability to give training/instruction- Have ability to lead, direct or supervise others- Have ability to use basic problem-solving techniques- Have ability to make independent judgment based on circumstances
Desired Qualifications:- Be first aid/CPR certified- Be proficient in the Spanish language- Be proficient in a language other than Spanish- Have the ability to drive Sprinter van to CRC mobile sites