IT Client Support Specialist 1/2 (PCN 187951)

Posting number: 54898

Department: Environmental Conservation

Division: Administrative Services

Job classification: IT Client Support Specialist 1

Posting type: Open

Categories: Administration, Environmental Services, IT and Computers, Customer Service, Green-Collar/Environmental, Office and Administrative Support

Summary

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

This position is being recruited for in Anchorage.

Pay will be determined based on level of selected individual.

IT Client Support Specialist 1 (Range 14) salary: $27.46

IT Client Support Specialist 2 (Range 16) salary: $31.54

What you will be doing:

• Provide desktop and technical support for computer hardware, software, printers, mobile devices, and network connectivity to department employees.
• Install, configure, maintain, and troubleshoot computers, operating systems, user accounts, and a variety of business applications.
• Respond to customer requests through the IT Help Desk, diagnose technical issues, and deliver timely, professional customer service.
• Assist with technology projects such as computer deployments, office moves, equipment replacements, and software upgrades.
• Maintain IT inventory, create and update technical documentation, and continually expand your technical knowledge through training and hands-on experience. 

Our organization, mission, and culture:

The mission of the Department of Environmental Conservation (DEC) is to conserve, improve and protect Alaska’s natural resources and environment to enhance the health, safety, economic and social well-being of Alaskans. We at DAS IT Support work closely with several divisions at DEC to help achieve our mission.

The DAS IT Support section works as a team with OIT Telecom, Data Center, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure.  

The DAS IT Support team is vital to the Department of Environmental Conservation in the following ways:

• First line of triage and troubleshooting a variety of technical issues for departmental employees and contracted partners.

• Testing of new hardware, software, and system solutions to work in conjunction with a large variety of supported software applications.

• Assisting with overall hardware cost savings by performing a department-wide hardware refresh projects.

• Developing and maintaining images along with custom software configured and packaged for specific divisions according to the work they perform.

• Maintaining and troubleshooting file systems, servers, and other web services utilized by the Department.

• Documenting and maintaining solutions in our knowledge base and ticketing system.

The benefits of joining our team:

This flexibly staffed position provides an excellent opportunity to begin or advance your IT career with a clear path for professional growth from IT Client Support Specialist 1 to 2 as you develop your knowledge and skills. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and receive mentoring from experienced IT professionals.

The working environment you can expect:

The work this position conducts is located in the DEC Anchorage office, located Downtown Anchorage. The IT office hosts two IT staff with plenty of workspace and a great view of Anchorage. Occasional travel and visits to the Wasilla office are scheduled and required.

We are looking for a candidate that has experience in the following areas: 

The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the DAS IT Support team:

• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationship