Air Pricing Associate

<h2>Air Pricing Associate</h2> <p><u> </u></p> <p><u>SUMMARY:</u></p> <p>As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, and administration of marketplace prices.</p> <p><u> </u></p> <p><u>RESPONSIBILITIES:</u></p> <p><strong> </strong></p> <p><strong>Develop end-to-end pricing solutions for Flexport customers</strong></p> <ul> <li>Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.</li> <li>Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases</li> <li>Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management</li> <li>Follow up with customers on spot pricing submissions to increase likelihood of conversion</li> </ul> <p> </p> <p><strong>Act as the first point of contact for all Air pricing issues, requests, or questions &amp; take the lead in resolving</strong></p> <ul> <li>Triage incoming pricing requests and find a resolution</li> <li>Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate</li> <li>Constantly monitor group emails, Slacks, and offer support wherever possible</li> </ul> <p> </p> <p><strong>Drive and support initiatives to promote growth and profitability for the region</strong></p> <ul> <li>Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely</li> <li>Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)</li> <li>Identify opportunities to improve pricing strategies and increase profitability</li> <li>Proactively follow-up on lost pricing requests and new opportunities</li> </ul> <p> </p> <p><strong>Identify areas for process improvements and contribute to future automation designs</strong></p> <ul> <li>Master all Flexport internal tools and databases for maintaining buy and sell rates</li> <li>Take a critical approach to company and customer SOPs and identify ways to improve them</li> <li>Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region</li> <li>Proactively share risks &amp; barriers with regional air freight leadership and work to resolve them</li> <li>Embody a “can-do” attitude at all times</li> </ul> <p><u> </u></p> <p><u>EXPERIENCE &amp; SKILLS:</u></p> <ul> <li>BA/BS and 1-3 year(s) of related work experience</li> <li>Knowledge of operations, procurement and technology within the industry</li> <li>Experience with regards to imports and/or exports from a sales, operational or procurement perspective</li> <li>Experience building and maintaining relationships and partnerships with vendors</li> <li>Analytical skills and metric / data based approach to solving problems</li> <li>Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus</li> <li>Strategic vision and ground floor execution</li> <li>Excellent communication, interpersonal, and organizational skills</li> </ul>