Field Service Technician (Austin, TX - 78758)

Job Title: Field Service Technician (for Windows & Doors)         

Industry: Manufacturing of Window & Doors

Austin Location: 2201 Denton Dr. Austin, TX, 78758

Employment: Full Time, Non-exempt, Hourly

Compensation:

• Starting Rate:  $20.00 - $24.00 per hour (depending on experience) 

Work Schedule:   

1st Shift: Monday - Friday (Weekends as needed)

Position Summary:

RAM Windows is looking for a Field Service Technician to service and repair Windows and Doors at customer job sites in the Houston area in Company vehicle. This position focuses on servicing, repairing, receiving, shipping, inventory, and other related tasks and projects assigned to maintain a secure and effective operation in our warehouse facility.

The individual is expected to provide excellent Customer Service while at the same time assisting in warehouse operational functions when not servicing in the field. This position will report to the Service Manager. Adhering to high-quality standards and keen eye for attention to detail is essential in this position.

Essential Duties and Responsibilities:

• Installation of windows and sashes 
• Trouble-shoot problem installations and report findings to managers and sales reps as needed.
• Window screen out/punch
• Inspect and insure proper sash operation
• Adjust and or install new balance rods
• Troubleshoot and repair windows
• Provide excellent verbal/written communication with customers
• Valid Texas Driver’s License and good driving record (MVR)
• Ability to work independently and as part of a team
• Performing quality checks of completed Service Tickets
• Maintaining a high level of quality service
• Ability to lift Windows and Doors and carry up to 75-100 lbs
• Load and unload materials at the warehouse or customer’s location
• Perform tie downs and secure trucks and trailers
• Verify pick tickets accurately
• Ability to take pictures or film windows and doors once serviced, repaired, or shipped and received in warehouse
• Assist with deliveries in the field and with Service related tasks
• Must perform warehouse, office and yard clean up duties
• Accurately verify all vendor receiving and loading documents
• Ability to assign stocking locations to all received materials
• Ability to perform window mulling and twinning on low to medium end product lines
• Ability to perform shop glazing and frame assemblies
• Experience with or Familiar with servicing Windows and Door product brands:
  • RAM  Windows
  • Sierra Pacific
  • PlyGem
  • L