IT Customer Service Analyst

The Global Identity Access Management Operations (GIAM Ops) is a global organization within Citi with 600+ employees located across the globe; GIAM OPS Budapest has 200+ colleagues locally. GIAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

This role will provide opportunities to understand and learn the special characteristics of a global team within a multinational company. Employees will be introduced to the structure of the Citi Operations & Technology segment and the Global ID Administration Department. During the trainings the employees will be introduced to Citi policies, GIAM OPS requirements, several security systems, Citi and GIAM OPS related communication standards. Beside all these candidates will get familiar with cultural diversity and multinational values in a fast-moving environment. Great number of internal training opportunities with insight into many different areas.

What you will do:

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds.

• Utilize key information security administration tools.

• Support bulk customer requests for comparable granting of entitlements

• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance.

• Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes.

• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.

• Participate on compliance conference calls and team meetings.

• Implement already established security procedures within the framework of specific system assignments, focusing on the full scope of GIAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications.

• Maintain excellent availability to achieve strong results.

• Understand the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.

• Identify potential compliance issues and raise to management attention.

Your profile:

• At least 1 year of relevant experience but fresh graduates are also welcomed.

• Minimum High School Degree, however Bachelor's degree is an advantage.

• Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred.

• Demonstrated technical knowledge and experience of MS Office tools.

• Effective communication skills, both written and spoken English.

• Demonstrate information security mindset.

• Utilize Microsoft applications for creating and maintaining basic files.

• Good command of English language (both verbal and written).

• Strong communications skills.

• Being able to learn to use numerous different systems on a basic level.

• Willingness to work rotational shifts.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support yo