Front Desk Receptionist

Front Desk Receptionist

Reports to:   Office Manager

Summary: The front desk receptionist is responsible to ensure that all calls are answered in a timely manner and greet visitors as they arrive. This is done in a professional and courteous manner. Attendance and punctuality are crucial in this position.

Duties and Responsibilities:

•            Answer calls in a timely and courteous manner.

•            Minimize callers hold time

•            Gather information from caller as to the nature of the call prior to transferring.

•            If it is a patient, get name, and Date of Brith from the prior to transferring to appropriate party.

•            Greet all visitors to the office

•            Maintain workplace security by not allowing anyone to enter the workplace without an escort.

•            Maintain company phone listing

•            Assisting with a variety of administrative duties to include copying, faxing, and stamping outgoing mail.

•            Attaching documents into EMR as assigned

•            Other duties as assigned.

Job Skills and Education

Skills: A basic knowledge in healthcare setting is a plus. Excellent customer service skills a must. The ability to multi task and be a problem solver. General computer skills and email knowledge.

Education: High School Diploma