Senior Product Technology Consultant

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Senior Product and Technology Consultant

The Product & Technology Consultant will be a member of the America's OTA team and is responsible for all product and technical consulting for multiple agency customers.

This role is responsible for supporting one of Sabre’s most strategic and complex customers. The customer will rely heavily on Sabre APIs and require advanced technical knowledge and executive presence. The successful candidate will be responsible for creating relationships and ability to communicate with a diverse set of stakeholders. The candidate will understand the customer’s unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization. The ideal candidate will have experience in technical roles with significant experience consulting with online, leisure or TMC customers.

Success in this position will be dependent on the execution of several key activities:

• Managing strategic customer initiative such as: NDC testing, rollout and adoption; Retailing and merchandising solutions
• Coordinate and share best practices with other PTCs for named account and across the organization
• Serve as advisor to the internal sales team and customers regarding the resolution of complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
• Propose changes in products and/or services that result in increased efficiency or adoption by the customer Provide project management guidance and oversight of key engagements to ensure successful implementations
• Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
• Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
• Provide issue resolution in a timely manner
• Develop and maintain relationships across Sabre and the customer’s organization
• Share results and feedback from key customer engagements with internal teams
• Provide customer advocacy internally through product development discussions
• Drive Sabre product investment alignment with the customer’s needs
• Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
• Represent Sabre at industry and customer events

Requirements:

• Broad understanding of the travel industry and technical system integrations.
• Deep product and API consulting skills required to support an OTA customer
• Strong consulting skills to drive ongoing technical account management efforts
• Deep understanding of Sabre APIs and key solutions such as Shopping, NDC, and Lodging.
• Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs Superior internal and external collaboration skills
• Strong project management skills and a willingness to engage in a hands-on way
• Preference for background with technology companies servicing the travel industry. The ideal candidate will have at least 5 years of experience in manager-level, hands-on technical customer facing roles.
• Willingness to travel as some travel will be required

Role and Responsibilities:

• Responsible for the project management and delivery of IT consulting services
• Works with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems
• Coordinate in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs
• Manage customer driven and Sabre led initiatives by supporting product demos, evaluation, testing, configuration, rollout and adoption
• Proactively consult with your customers on best practices for Sabre solutions
• Map Sabre solutions and customer needs to drive differentiated value and optimal performance
• Advocate for your customer regarding the resolution of complex techn