Manager, ACO Performance

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. 

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.  

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position:

The Manager of ACO Performance will be the central driver for meeting our ACO performance targets. You'll achieve this by leading strategic engagement with our provider partners and acting as their primary accountability partner. This role involves translating high-level program goals into concrete, actionable plans that can be executed at the practice level. You will report to the Director of Provider Success of the ACO.

What you’ll do:

• Provider Performance Ownership: Own the medical group performance towards targeted metrics for an assigned portfolio of providers, including chronic condition capture, quality performance. Develop and execute strategic, data-driven action plans for each provider group to close performance gaps and meet or exceed performance goals.
• Insight Generation: Using sophisticated data analytics, own the analysis of provider performance data to actively generate strategic insights into underlying causes of performance gaps. Proactively identify & surface opportunities for performance improvement at the medical group and network level. 
• Relationship Management: Build and maintain strong, results-oriented relationships with provider executive leadership, clinical staff, and administrative teams. Serve as the trusted point of escalation for performance challenges, effectively resolving barriers that prevent providers from meeting targets.  Ensure all providers are fully educated on the performance of their contracts, incentive structures, and the direct financial implications of their performance
• Cross-functional troubleshooting and problem-solving: Build strong partnerships with internal stakeholders to address cross-functional challenges, particularly with ACO Program Managers, Customer Success, Product Teams.
• Build & standardize best practices: work with ACO leadership team to develop and implement best practices to drive performance and implement playbooks to scale operations.
• Travel on occasion to medical groups, up to 25% of time

As Manager, ACO Provider Success  you should have: 

• Experience working in an ACO/managed care organization required
• 5-7 years of experience in a healthcare operations role 
• Recent experience in managing medical group performance for success in value based care
• Demonstrated experience in using data to develop and launch initiatives from 0 → 1
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles.
• The ability to strategically prioritize, negotiate deliverables effectively with internal and external partners, and make clear, decisive trade-offs when necessary.
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Exceptional communication skills, ability to build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Pay:

The salary range for this role is $130,000 - $170,000 + an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation g