Product Design Director, Design Operations (Hybrid)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As Product Design Director, Design Operations, you'll build and run the operational engine behind CrowdStrike's product design organization. You'll lead three teams, each with a manager, across all areas of our ops org, creating the infrastructure, processes, and culture that help our design org move faster and deliver at scale.

About CrowdStrike Product Design:

At CrowdStrike, product design is an equal partner with product management and engineering. We look for leaders who bring craft, intention, and strategic thinking from concept through delivery. This role builds the operational foundation that makes it all possible.

What You'll Do:

AI Ops and Design System

• Collaborate with design leadership on AI transformation efforts, including piloting tools, building guidelines, and training that help designers work more effectively with AI

• Oversee the design systems team and manager, driving governance, adoption, and consistent implementation across products

• Build workflow automation and operational infrastructure that reduces friction and increases velocity

Research Ops, Analytics, and Design Intelligence

• Oversee the analytics engineering team, setting telemetry strategy to measure feature adoption, user behavior, and experience quality

• Build measurement frameworks and dashboards that surface insights and communicate design's impact to stakeholders and leadership

• Improve research ops infrastructure, including panels, repositories, tooling, and workflows that make user insights accessible at scale

Design Enablement

• Own hiring and onboarding infrastructure, ensuring we're bringing in the right people and filling skills gaps effectively

• Build, run, and improve our learning and development programs, career growth frameworks, and mentorship pathways

• Develop scalable processes, documentation, and templates that drive consistency without bureaucracy

• Evaluate and optimize the design tooling ecosystem, managing vendor relationships and technology investments

• Partner with leadership on annual budget planning and resource allocation

What You’ll Need:

• 5+ years in design operations or a related leadership role

• 3+ years of people management experience

• Strong cross-functional partnership and alignment skills

• Data-informed approach to decision-making and performance measurement

• Outstanding communication skills across all levels of the org

• Bachelor's degree or equivalent experience

• Ability to work from a US office 2+ days per week

Preferred Qualifications:

• Experience enabling cross-functional product development at scale

• Knowledge of the cybersecurity industry

• Background in organizational development

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups,