Job Description

The Team Leader@365 will assist the Store Team Leader & Associate Store Team Leader in providing leadership and supervision of the entire store. A large part of the Team Leader role includes leading, mentoring, and developing Floor Leads and Team Members to achieve and surpass all store goals. As a Team Leader you will need to be open and ready for change.

Responsibilities                                                                                

• Responsible for leadership and coordinating the efforts across all areas of the store.
• Operate the store in an efficient and profitable manner to achieve all sales, labor, budgeted expense targets and contribution goals while maximizing bottom line. Leverage store growth to improve store profitability.
• Analyze product ordering, transfers, rotation, waste and spoilage to maximize efficiencies and profitability. 
• Provide accurate, complete information in management reports.
• Run store shifts as scheduled, including Manager on Duty for opening, mid and close shifts.
• Maintain accurate retail pricing and proper signage throughout the store.
• Interview, select, train, develop and counsel Team Members in a manner, which builds and sustains a high performing team and minimizes turnover. Make hiring and termination decisions with guidance of Store Leadership.
• Consistently communicate and model 365 by Whole Foods vision and goals.
• Ensure that all Team Members are following 365 programs, including monitoring progress, and processing all required paperwork.
• Establish and maintain a positive work environment, which sustains an exceptionally high level of morale.
• Develop Floor Leads as potential Team Leaders and establish strong bench strength of the Team Member base.
• Provide timely, thorough and thoughtful job dialogues and give consistent feedback.
• Through and complete documentation of Team Member discipline and counseling activities when necessary.
• Maintain and deliver exceptional customer service, set the benchmark for Team Members.
• Lead with a culture of development and learning. Continually increase the product knowledge level of you and your team, including on new products and promotions.
• Sustain an excellent level of knowledge/awareness of relevant competitors and industry trends.
• Model and cultivate effective cross-store communication, including conducting effective store huddles.
• Establish and maintain collaborative and productive working relationships with Store Leadership, Floor Leads, Team Members and all support partners.
• Create and review schedules and constantly look for productivity improvements.
• Order store equipment and supplies in a timely manner.
• Ensure that product is cross-merchandised throughout the store.
• Coordinate, supervise and report physical inventory.
• Ensure store policies and procedures are followed per the Say-So.
• Perform all duties of a Floor Lead and Team Member.
• Maintain store security and ensure that opening and closing procedures are followed.
• Maintain and support overall store cleanliness and maintenance.
• Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards, including: OSHA, Department of Labor, Health and Sanitation, FDA, Department of Agriculture, Weights and Measures, and Americans with Disabilities Act (ADA).
• Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
• Attend all store meetings as assigned by Leadership.
• Work a variety of shifts including mornings, nights, weekends and holidays.

Knowledge, Skills, & Abilities

• Two years of relevant experience as a Team Leader or equivalent experience
• Extensive and proven successful background in retail, grocery retail preferred
• Has a proven record of performing with and extremely high level of retail standards and execution including: mentoring, communication, listening skills, TM development and learning, safe work environment, and adherence with established policies.
• Proven record of successfully building and developing teams with a strong culture and high morale
• Proactive problem-solver with excellent follow-through and listening skills. Must be self-motivated and solution-oriented
• Clear and effective communication style, both written and verbal including in correspondences, customer service and team member interactions
• Thorough knowledge of products throughout the store or the ability to learn them quickly
• A vision and passion to set and maintain top retail standards
• Strong leadership, financial expertise and ability to adhere to budgets
• A high ene