Inside sales

Description

"Second to None…Since 1901"

We’re proud of our growth, and it's all thanks to the amazing people we hire - people like you! For over 120 years, we’ve been making a difference in the Portland metro area, you may have seen our trucks or ads along the way. Here, you’re truly appreciated for your commitment to doing things right and never cutting corners. We believe in supporting you with ongoing training and education, so you’re always growing in your career. Whether you're in the office or in the field, there’s nothing quite like hearing customers rave about you, requesting to speak with you by name, and trusting you to work in their homes. When you're part of a team that strives to be the best, the rewards are huge - not just in terms of what you earn, but also in the satisfaction of knowing you’re doing work that matters. People come to us for a job, but they stay for the career, the growth, and the opportunity to thrive.

The Role:

You will make outbound calls on service invoices and leads that were not sold in the field and do whatever is necessary to achieve department sales goals. This position will report directly to the Director of Operations. 

What's In It For You:

• Competitive hourly rate plus exceptional bonuses based on performance - Make up to $100,000 annually! 
• Get paid bi-weekly, every other Friday is pay day! 
• 75% health insurance coverage for the employee - this includes dental, vision, and life insurance.
• 50% health insurance coverage for your dependents - this also includes dental, vision, and life insurance. 
• Company matched 401K. 
• Paid holidays in addition to accrued vacation and sick time. 
• Ongoing technical and developmental training to further your career. 

What You'll Do: 

• Get potential customers excited about the company and encourage them to spread the word. 
• Establish customer rapport to sell the right products and services. 
• Develop key relationships, negotiating, and closing deals. 
• Send welcome emails and letters to all new members. 
• Maintain and update our customer database with complete and accurate information. 
• Utilize our CRM system to follow-up and track all progress for service plans and unsold estimates. 
• Renew all service plans.
• Control service plan churn through updating credit card EFT payments. 
• Convert free service plans into paying memberships. 
• Work closely with field service technicians, project supervisors, and comfort advisors to close estimates. 
• Participate in training so that you continue to grow and develop as a professional.

What We Are Looking For: 

• Must possess exceptional customer service skills.
• Proficient in Microsoft Office including, but not limited to Word and Excel. 
• Experience in utilizing financing. 
• Possesses 3 years of work-related experience.