Product Designer II, Caregiver Experience

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We’re looking for a Product Designer II to join the Caregiver Experience team to build innovative solutions for mental healthcare providers that enhance care delivery, reduce administrative burdens, and drive clinical improvements. Your work will empower providers to deliver Precision Mental Health and achieve their business and clients’ goals. Joining a cross-functional outcome-focused product team, you’ll directly impact clinical outcomes and provider network utilization. We value experimentation, creativity, and accountability in taking on challenges to support provider and ensure Spring Health’s growth.

What you’ll be doing

• Partner closely with product, engineering, data science, and clinical experts to identify and ship meaningful and measurable impacts on Spring’s provider experience in alignment with Spring’s product strategy.
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality solutions and stand up net new capabilities. 
• Design solutions to test hypotheses and gain signals for further improvements.
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.
• Contribute to a team of talented, hardworking, and passionate designers, fostering a positive collaborative environment of free-flowing ideas and mutual support.
• Share our commitment to high standards, embracing a growth mindset that values learning, resilience, continuous improvement, and pushing boundaries.

What success looks like in this role:

• Increase provider network utilization
• Increase collections
• Decrease operating costs

What we expect from you

You’ve worked for 3-4 years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design.

Impact Driven

• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users.
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.

Collaboration & Communication

• Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance.
• Team-p