Automotive Service Manager - Cadillac

Description

Job Type: Full-time

Location: Fife, WA

Reports to: Director of Fixed Ops 

Salary:  $120,000 - $140,000/annually

Compensation Structure:

Commission, calculated according to the following provisions, will be paid on the 6th of every month.

• Base commission percentage is [2.5] % of Monthly Sales*, less certain controllable operating expenses**
• Escalation of [.30] % for CSI above 9.0
• Escalation of [.50] % for CSI above 9.40 (Not to be combined)

Drive Excellence. Lead Performance. Redefine Luxury.

Larson Cadillac is seeking an experienced and results-driven Automotive Service Manager to lead our service department to new heights. If you have a proven track record of rebuilding service operations, cultivating high-performance teams, and delivering world-class customer experiences, this is your opportunity to make a significant impact with a prestigious luxury brand.

Why Join Larson Cadillac?

• Leadership Autonomy: Take charge of an established service department with the full support to innovate and improve.
• Luxury Brand Environment: Represent Cadillac — a symbol of American luxury and cutting-edge innovation.
• Collaborative Culture: Work alongside a skilled team of technicians and advisors, committed to excellence.
• Career Advancement: High visibility role with room to grow within a successful dealership group.
• Tools to Succeed: Access to state-of-the-art facilities, advanced diagnostic equipment, and manufacturer training. 

Key responsibilities:

• Department Transformation: Rebuild and optimize service operations with a focus on efficiency, performance, and customer satisfaction.
• Team Leadership: Hire, train, and mentor technicians and advisors to build a high-performing, customer-focused service team.
• Customer Experience Excellence: Drive service satisfaction through consistent communication, transparency, and professionalism.
• Operational Execution: Oversee scheduling, workflow, repair quality, and shop productivity to meet and exceed service targets.
• Financial Performance: Manage department budget, analyze KPIs, and implement strategies to improve profitability and reduce waste.
• Compliance & Safety: Ensure adherence to OEM, safety, and regulatory standards at all times.
• Strategic Collaboration: Partner with parts and sales departments to align service goals with overall dealership performance. 

Ideal Candidate Will Have:

• 5+ years of experience as a Service Manager or Assistant Service Manager (luxury or high-volume preferred).
• Proven success in department turnaround or growth initiatives.
• Strong understanding of service operations, P&L, warranty processes, and customer satisfaction strategies.
• Outstanding leadership, organizational, and problem-solving skills.
• Experience working with General Motors products or Cadillac vehicles is highly desirable.
• ASE certifications and/or manufacturer training (preferred).

What We Offer:

• Competitive Base Salary + Performance Bonuses
• Comprehensive Benefits: Medical, dental, vision, and 401(k) with match
• Paid Vacation & Holidays
• Employee Discounts on Vehicles, Parts & Service
• Company-Sponsored Training & Certification Programs
• Clean, Modern Facility with the Latest Equipment
• A Supportive Leadership Team That Values Your Vision 

This is more than a job — it’s a leadership opportunity with Cadillac, a brand defined by bold innovation and timeless luxury.

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:

                  o $10,000 in life insurance

                  o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:

                  o Supplemental Life and AD&D

                  o Long-Term Disability (LTD)

                  o Accident Insurance

                  o Hospital Indemnity

                  o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confident