DEPUTY DIRECTOR OF OPERATIONS

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I to function as Deputy Director of Operations who will:

- Confirm that shelter residents are provided with all mandated services in a safe, clean, secure environment and that the shelter is in regulatory compliance.

- Ensure compliance with Agency Standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards.

- Spearhead preparatory planning, coordination, and execution of semiannual Callahan Inspections.

- Monitor security services and interface with FJC, DHSPD, NYPD, and On-Site Program Directors to assist with the prevention and resolution of on-site incidents.

- Oversee fire safety activities ensuring that monthly fire drills are conducted and recording them in the Fire Drill Evacuation log, manage and maintain the Fire Safety/Building Inspection log; and ensure that the Critical File is maintained.

- Provide oversight and direction, as part of the continuum of care and security of clients by overseeing and responding to client’s complaints and allegations regarding lost or stolen property, experiences or observations of abuse and discrimination by clients and staff.

- Be responsible for reporting and investigations of all incidents occurring on their tour.

- Verify submission of accurate nightly / daily census reporting / CARES reporting to Vacancy Control Unit and Social Service. Ensure adequate staff coverage, adequate shelter supplies and the Shelter Operations Unit to function smoothly.

- Participate in the planning of policies and procedures, interface with local community boards and attend meetings.

- Provide supervision to social services staff in the absence of the Director and Deputy Director of the program and assume the responsibilities of the Director of Operations in her absence.
- Ensure that all staff are touring and on post at their designated times and the daily logs are kept up to par.

- Provide support and instruction to line supervision on time and leave and progressive discipline issues.

- Make certain that all staff have their proper certifications e.g. food handler certification, F80 certifications and first aid certifications. The candidate will be responsible for employee evaluations ensuring tasks and standards are consistent with operational needs.

Hours/Schedule: 9am-5pm Sunday- Thursday (RDO Friday and Saturday)

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counselin