Business Customer Support Associate

Business Customer Support Associate

We’re looking for English speaking Customer Support Associates to join our team of Customer Support Rockstars here at Wise! In this role, you'll support our Business customers from our Tampa, Florida office 🚀

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 13 million customers across the globe and we’re growing. Fast.

And it’s not just our business that’s growing fast, our team is growing too!

We work differently and we’re proud of it! At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

You’ll receive a competitive package including a starting salary of $20.50 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below 😉)

Read more about our open roles and Wise here: https://www.wise.jobs.

The projected start date for this role is October 16th. This is a hybrid position located in Tampa, Florida and NOT fully remote.

Your mission:

Your mission is to help customers have an excellent experience with Wise via phone, email, or chat lines. This isn't your normal call center and our Customer Service Representatives are here to help millions more potential customers save money by using Wise!

• Provide world-class customer support via emails and phones channels for Business customers from all over the world
• Understand that making a customer happy is crucially important to a business's success and you make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

This role will give you the opportunity to:

• Make an Impact - We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us! 🚀
• Be Yourself - We’re looking for team members who have friendly personalities that are fun to work with! We're not interested in drama, only good Karma! 💙
• Work Globally - Our customers are all over the world and our team members are just as diverse. We're 5,000+ Wisers strong, with over 90 nationalities working in offices from Tampa to Tokyo, and several places in-between 🌎
• Inspire Teams - With your ideas, knowledge, self-starting attitude, and customer insight, you’ll directly drive innovation and help us make money borderless! Whatever the mission, we get it done! 💫

A bit about you:

• You have exceptional verbal & written English skills - Phone and email contacts are the main responsibility for this role, so clear communication is key, and we'll be evaluating yours all the way through from your application to the final interview
• You’re flexible. Open to working days, evenings, and occasional weekend shifts. While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer's needs, so we can't guarantee you your preferred shift and shifts can change over time. For the Business support teams, most shifts fall between 9am - 9pm. Each agent will work 8 afternoon shifts (12-8pm) and 2 weekend days per month (your first month or so would be a regular 9am-5pm schedule while you complete your initial paid customer support training)
• You're organised. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
• You're a team-player. You're straight up and honest. You're able to own