Employee Customer Service Senior Specialist

The position requires excellent verbal and written communication skills and the desire and ability to assist employees with questions pertaining to the SAFE Act Registration Process.  Additionally, you will concentrate on validating and ensuring accuracy of data between JPMorgan Chase and the Federal Registry system in compliance with the SAFE Act. The SAFE Act requires that all Mortgage Loan Originators (MLO) register with the Nationwide Mortgage Licensing System (NMLS) before being able to perform all mortgage loan job functions

As an Employee Customer Service Senior Specialist, you will provide a high quality Human Resources service by responding to incoming inquiries from employees, through our self-service portal. 

Job responsibilities

• Analyze reporting needs for areas of the team including registration, payments, data reconciliation and compliance reporting.
• Upload files of employee data into the NMLS registry for creation of the employees’ base record
• Data extraction from the NMLS website in order to prepare daily and exception processing reports for the Operations team to review and validate data and track compliance
• Compile information from multiple data sources in order to reconcile employee information against the government’s site (NMLS) and JPMC’s internal HR system of record (i.e., HCM)
• Manage large amounts of employee and government confidential data via MS Excel and Business Objects and provide customized reports to the lines of business
• Update HCM records utilizing a status upload process
• Partner with Team Manager and Stakeholders  to ensure appropriate process steps for amending/removing  SAFE Act Job Codes are followed in accordance to the Job Code Governance
• Partner with Team manager to ensure quality defects are communicated appropriately and timely 
• Additionally you will support the Team Manager and SARC team in larger efforts such as process improvement initiatives, and automation efforts.

Required qualifications, capabilities, and skills

• Self-motivated to take ownership of issues, processes, and projects
• Effective at building and maintaining relationships with clients at all levels
• Strong customer service skills with the ability to handle and resolve employee data related issues 
• Proven ability to quickly master end-to-end understanding of processes and procedures effecting the business 

Preferred qualifications, capabilities, and skills

• 3+ years of demonstrated process-oriented, problem solving and analytical skills
• Bachelor’s Degree required
• Intermediate to advanced technical skills of Microsoft Excel; must be able to complete V lookup, create pivot tables, graphs, manipulate data from multiple data sources and execute formula functions
• Ability to execute tasks under aggressive timeframes and multi-task in an ever changing environment 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our