HR Representative / EMENA HQ

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Job Description

To strengthen our HR Workforce Operations team, we are currently looking for an ambitious HR Specialist, with a home office option (2-3 days / week) and with a direct reporting line to our Global Workforce Operations (GWO) Hub Director - Northern & Central Europe.

You will be based in Oegstgeest but will provide virtual support services to multiple sites, including, but not limited to all Dutch sites, such as Oestgeest, Leiden, Alphen aan den Rijn, and other countries within Northern & Central Europe. These services will be provided using our cloud-based case management solution.

As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees and is excited about creating a positive experience for the Avery Dennison workforce. This person provides quality initial support services to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation in collaboration with your HR partners, and communicating the resolution and escalation to the customer, consistent with established service levels.

In this you are responsible for:

• Assisting with and becoming an expert at resolving employee inquiries for employees within the Northern/Central hub and predominantly in the Netherlands.
• Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)
• Preparing contracts for new hires and being responsible for other written employee documentation
• Facilitating the onboarding experience for new hires and assisting hiring managers through our onboarding system
• Executing PeopleSoft Data Transactions
• Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e.g., email, phone, chat, and case management system)
• Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
• Educate employees of services available to them and encourage self-service tools and other systems
• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
• Identify outdated knowledge articles and/or the need to create new knowledge articles
• Have a continuous improvement mindset and curiosity to challenge current practices and processes and influence stakeholders as part of the change 

Qualifications

• General familiarity of the internal landscape within Avery Dennison (if internal candidate), HR sub-functions, and knowledge of payroll and benefits administration and procedures preferred
• Min. 1 year of similar work experience or completed relevant internships
• Tech savvy, ability to quickly learn and adapt to internal systems
• Experience with PeopleSoft Data Transaction Management
• Ability to generate a sense of urgency with an understanding of when to escalate issues
• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment, and discretion
• Ability to document processes and make recommendations for improvements
• Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
• Fluent or native in the Dutch language; proficient in English
• Superior written communication skills required
• Ambassador for service excellence to deliver best-in-class employee and workforce experience, using service delivery platforms [or in person when it matters]