Senior Operations Manager

This position oversees each component of the Project initiative including: Engineering, Project Management, Programming, Installation and Checkout. In addition, this position identifies market requirements, provides education, functions as a customer liaison, defines and develops solutions, and strives for continuous improvement.

Responsibilities include:

• Mentor and train project managers to improve communication skills, customer relationships and conflict resolution.
• Provide specific and timely Performance Management for all direct reports to include but not limited to SMART targets, reviews, feedback, training, mentoring, coaching.
• Assess all Project Managers against a standard of excellence and identify specific areas of improvement.
• Achieve forecasting accuracy for pending quarter and end of year to allow for better planning and reporting.
• Lead all Work in Progress (WIP) monthly meetings and holds accountability to cost complete estimates.
• Project variance.
• Participate with sales team in project estimates prior to sales booking.
• Ensure that the correct resources are identified and involved.
• Maintain a current and thorough understanding of industry trends as they apply and incorporates these into AE’s offer portfolio and business strategy as appropriate.
• Ensure that effective and efficient systems and standard operating procedures are in place to enable superior performance that will ultimately drive value for our clients.
• Contribute to driving business development and retention objectives via technical capability, service excellence and education to internal and external clients and customers.

Requirements

• Education or Equivalent Experience: Bachelor’s Degree.
• Work out of Phoenix, Chicago or Texas.
• Supervisory/Managerial Experience: 5 years of lead, supervisory, managerial experience, preferable in Facility Management, Energy Management or Construction Management.
• Function Specific Experience: Must have 10 years of experience in Facility Management, Energy Management or Construction Management.
• Previous experience in vertical markets, including education, health care, corporate, and government markets
• Coordinate & Direct Operations: The ability and willingness to keep others, up and down the chain of command as well as laterally, informed of all pertinent information, including both positive and negative information.
• Technical Knowledge: Full use and application of standards, principles, theories, concepts, and techniques in area of specialty.
• Planning: The ability to set priorities, plan, and coordinate work activities.
• Client Relations: The ability to establish and maintain rapport with clients and potential clients and establish long-term relationships for account retention, future sales, and the best interest of the organization.
• Communication and Influence: Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
• Performance & Quality Monitoring: The ability to monitor the performance of self and subordinates to ensure plans, schedules, and budgets are met and ensure services are of high quality.
• Leadership: The ability to communicate a vision and obtain commitment from employees, motivating them to perform the job and work toward common objectives.
• Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.
• Drive & Dependability: The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working.
• Delegating and Directing: The ability and willingness to delegate the authority to complete work activities, giving clear direction as to what needs to be done, and monitoring performance against a predetermined deadline and/or measure of quality to ensure quality and timely completion of assignments.
• Integrity: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures.
• Stress Tolerance/Flexibility: The ability to work productively and effectively in a fast paced, stressful, demanding, and/or ambiguous work environment.
• Team Building: The ability to motivate and guide others to work hard by building a sense of teamwork and commitment.
• Software: Understanding of Microsoft systems (Office, ERP – Dynamics/AX, CRM).
• Financial: Keen understanding of P&L budgeting, Cost to complete accounting and forecasting.
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