Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Are you looking for your new career?

BD Parata is currently seeking a Field Support Engineer in Syracuse, NY regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Please visit the link below for more information regarding BD Parata Pharmacy Automation products.

https://parata.com/

Key Responsibilities:

• Deliver world class customer service and problem resolution skills at new and existing client sites.

• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.

• Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.

• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.

• Respond within SLA requirements to break/fix service requests.

• Collaborate with regional and national service team members to identify and resolve complex problems.

• Periodically assist Product Implementation Team with installation of new automation.

• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.

• Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.

• Periodic travel outside of the local region and overnight stays may be required.

• Weekend and holiday coverage as well as occasional overtime may be required.

Minimum Qualifications:

• High School Diploma plus 3-5 years of experience in a field service role

• Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.

• Proficient knowledge of Microsoft Office is required.

• Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.

• Knowledge of setup and use of routers and switches.

• Ability to locate and edit configuration and XML files within a file structure.

• Understanding of ghosting and re-imaging processes.

• Strong mechanical proficiency and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.

Preferred Qualifications:

• Associates degree

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place wh