Restaurant & Beverage Manager

 

Position Title: Restaurant & Beverage Manager 

Pay 14 

Reports To:

Salary: $85,000 - $95,000

Other Forms of Compensation:  

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Restaurant Associates is seeking a talented Restaurant & Beverage Manager to oversee an elevated beverage program and manage front-of-house service operations at The Metropolitan Museum of Art. Join us in delivering world-class hospitality at one of the most iconic cultural landmarks in the world, where exceptional service, fine art, and curated cocktails come together.

 

As a Restaurant & Beverage Manager, you’ll oversee the smooth operations of our beverage program while actively running service as a floor manager to ensure seamless guest experiences. Your role revolves around upholding the Standards of Excellence set by the establishment, leading service on the floor, and ensuring customer satisfaction. You’ll be responsible for managing and coordinating the front-of-house staff, ensuring the bar and dining room operate efficiently and effectively.

 

Key Responsibilities:

• Recruit, train, and mentor bar and front-of-house staff in delivering exceptional service consistent with upscale dining and bar standards.
• Manage schedules, payroll, and other administrative tasks to control beverage costs, including inventory management and setting pars.
• Organize and lead pre-shift meetings and departmental briefings to ensure staff alignment and readiness.
• Lead front-of-house operations during service, guiding staff, interacting with guests, and maintaining a seamless flow throughout the dining room and bar.
• Foster communication with all departments to meet customer service expectations.
• Develop seating arrangements and daily station assignments, coordinating with support staff to accommodate daily business needs.
• Maintain reservation systems and manage bookings to meet customer demand.
• Delegate side work assignments and ensure completion by bar and service staff.
• Uphold the highest level of service to patrons, ensuring their satisfaction throughout their experience.
• Ensure cleanliness and presentation standards are upheld in all front-of-house and bar areas.
• Address and resolve patron complaints promptly, professionally, and diplomatically.
• Create custom menus/cocktails to be featured for openings, exhibitions, and events, with the ability to prepare cocktails at scale (700+).
• Maintain a communicative relationship with the Special Events team while fielding guest requests.

Preferred Qualifications:

• Bachelor’s Degree in hospitality or equivalent experience in upscale restaurant or bar management.
• Six to eight years of experience in upscale bar and restaurant management, with at least three years in a managerial role.
• Proficiency in cash handling and reconciliation, including managing cash banks and POS systems.
• Ability to recruit, develop, train, and provide guidance to hourly associates.
• Experience in planning, marketing, and executing special events and promotions.
• Proficient in monitoring and tracking budgets and expenditures.
• Excellent written and verbal communication skills.
• Thorough knowledge of customer service techniques and current industry standards.
• Ability to maintain composure and focus under pressure.
• Proficiency in basic office software such as Microsoft Word, Excel, Outlook, and reservations systems.
• Commitment to upholding the highest standards of personal integrity and ethical behavior.
• Professional appearance and demeanor are essential.

Apply to Restaurant Associates today!

Restaurant Associates