Mortgage Applications Specialist

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include:

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Position Summary

The primary function of the Mortgage Applications Specialist position is to ensure the smooth operation of mission-critical systems directly related to Residential Mortgage Lending's (RML) core business operations; including, but not limited to core lending origination, applications and systems, core communications gateways, and SharePoint intranet sites.  This position provides the first level of technical support for RML end-users. This position ensures all service and user requests are completed in a reasonable timeframe in keeping with our Service Level Standards and to our customers’ satisfaction. 

The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties. 

Essential Duties and Responsibilities 

1. Perform initial needs assessments for end-users based on their operational and business requirements, and escalate to internal administrative or engineering resources or to vendor support based on complexity of those needs.
2. As directed by management, support Administrator, testing, and maintenance of the internal application servers, associated authentication servers, communication gateways, and client-side internal applications ensuring a segregation of duties.
3. Assist internal engineering or administrator resources as needed with analysis, validation, and installation of upgrades, or updates to core systems and applications.
4. Ensure end-users are provisioned the correct rights, permissions, limits and authorities according to policies, standards and procedures.
5. Provide support for third-party hosted Software as a Service (SaS) applications ensuring outages, and issues are immediately reported to supervisor/management and vendors, and that end-users are notified as directed using the applicable methods (e.g. Jabber, email, Known-Issues, vendor ticketing systems, etc.).
6. Maintain an intermediate level of proficiency in enterprise-wide infrastructure to include mortgage specific applications.
7. Maintain an intermediate understanding of loan origination operations, workflow, and processes.
8. Monitor the RML Service Request and User Maintenance Request queue and assign and/or process requests appropriately to ensure customers’ problems are handled as expeditiously as possible and meet department SLAs and Customer First service Standards.  Communicate status of assigned pending service requests with end-users and escalate to supervisor or management as needed.
9. Ensure work performed is accurate and does not create certification discrepancies.
10. Communicate outages and other enterprise-wide events to the impacted audience via the appropriate communication tools (e.g. NBi, email, Jabber, Telephone, and Engineers Log). 
11. Complete and maintain training necessary to provide support to the Banking   Applications Specialists as needed.
12. Complete online, written and in-person compliance training within established timeframes.
13. Other duties as assigned.

Qualifications 

Education

• Associates’ degree preferably in Computer Science. Two years commensurate experience may be substituted for degree. 

Experience

• Two years of experience in the fina