Analyst, Patient Engagement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Associate, Patient Engagement

Location: Treehouse 

Role Description

The Associate, New Patient Engagement will be part of an immersive Associate development experience across the Oak Street Health corporate headquarters in Chicago, IL, that helps build critical skills like problem-solving, data analysis, and communication skills. 

The Associate will work closely with the Growth and Population Health teams at Oak Street to drive key initiatives related to supporting the new patient journey at Oak Street Health - from when a patient first learns about Oak Street, to their first visit with an Oak Street care team, through the patient’s choice to become an Oaky patient for life! This role will consist of small and large group training, exposure to senior leadership, and the opportunity for quick career progression and collaboration across many business functions.   

The Associate will be responsible for driving outcomes, managing relationships, and creating insights to improve both strategic and operational workflows on the New Patient Engagement team.

Core Responsibilities

• Drive strategic analyses, develop data-driven insights & own reporting 

  • Analyze data to inform strategic decision-making related to new patient engagement

  • Build and pull reports on performance metrics related to new patient engagement

  • Complete analyses to identify areas of progress and opportunity

  • Communicate insights with local leaders and organizational leaders

• Drive new patient growth at Oak Street through Growth and Population Health team processes & programming 

  • Partner with corporate and regional leaders to ensure new patients go through a seamless, delightful onboarding experience     

  • Collaborate with teams such as Managed Care Operations, Outreach, Data, and Canopy to optimize processes and workflows

  • Work with New Patient Engagement leadership to identify areas for continuous improvement

• Project Management & Programmatic Ownership

  • Project manager for scope of ongoing initiatives and activities

  • Creation of metrics and reports to monitor success and identify opportunities for improvement across New Patient Engagement 

• Other duties as assigned  

What are we looking for?

• High level of organization and detail orientation

• Experience collaborating on projects across multiple departments

• Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.) 

• Strong intellectual curiosity and problem-solving ability

• Ability to navigate leadership and operational complexities

• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product

• Quick learner comfortable with ambiguity

• Strong accountability and discipline against timelines and deliverables

• Collaborative working style, able to work cross functionally

• Bachelor’s degree required 

• US work authorization

• Someone who embodies being “Oaky”.

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving