Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Implementation Lead within PNC's Treasury Management Commercial Card Technology Integrations organization, you will be based in any location within the PNC footprint.

This position is crucial to support our Commercial Card Implementation clients (new and existing) within our Mountain & Pacific time zones. Candidates for this position should have experience with payment implementations, VISA Knowledge, experience with payables clients, project management skills and ability to work closely with a team.

Job Description

• Responsible for developing customized implementation plans for clients. Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process.
• Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues.
• Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
• Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
• Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Project Management, Storytelling

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